Junior NOC Network Administrator for Federal IT

ASM Research, An Accenture Federal Services Company; Des Moines (IA); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research is seeking a Junior NOC Network Administrator to sustain day-to-day operations of our network and server infrastructure, focusing on monitoring, basic troubleshooting, and routine maintenance under senior guidance.

The role emphasizes following standard procedures for patching, backups, incident handling, and documentation, with collaboration across network and security teams to ensure reliable, highly available systems in a federal IT environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• 0–3 years of experience in junior system administration, NOC support, or similar infrastructure operations roles focused on monitoring and first‑line remediation.
• Foundational understanding of system administration concepts, including user and group management, file system permissions, basic networking, and routine health checks for Windows and/or Linux servers.
• Training or practical experience with system monitoring tools, ticketing systems, backup solutions, and basic virtualization concepts.
• Good analytical, problem‑solving, and communication skills, with the ability to work effectively under pressure and document system configurations, changes, and incidents accurately.
• Candidates must be US citizens with a current SECRET security clearance (active within last 24 months).
• Candidates should have a current Security+ or other DoD 8180 IAT-II certification.

Responsibilities

• Monitor servers, operating systems, and core services using monitoring and ticketing tools, reviewing alerts, opening and updating tickets, and prioritizing actions based on business impact.
• Execute standard operating procedures for routine system administration tasks, including patching, basic configuration changes, service restarts, backup verification, and user and group management.
• Assist with troubleshooting common system issues such as resource exhaustion, service failures, login problems, and connectivity issues, escalating incidents that exceed runbook guidance.
• Maintain accurate system documentation, including inventories, configuration baselines, change records, and incident logs to support compliance and repeatable operations.
• Participate in coordinated incident response, backup and recovery activities, and security‑related monitoring tasks that intersect with system administration.
• Collaborate with network and security teams to gather diagnostic information, implement corrective actions, and validate restoration of affected services.
• Support adherence to incident, change, and configuration management processes, ensuring that activities are properly recorded and approved.

Skills

Monitoring tools

Ticketing systems

System health checks

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows

Linux

Virtualization basics

Job description

ASM Research is seeking a Junior NOC Network Administrator to sustain day-to-day operations of our network and server infrastructure, focusing on monitoring, basic troubleshooting, and routine maintenance under senior guidance.

The role emphasizes following standard procedures for patching, backups, incident handling, and documentation, with collaboration across network and security teams to ensure reliable, highly available systems in a federal IT environment.