Senior NOC Analyst II: Incident & RCA Leader

Acuative; Strongsville (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Acuative is seeking a NOC Analyst II to serve as the primary escalation point for Tier I events, managing and resolving incidents across networking, servers, security, and cloud. You will own critical incidents, perform RCA when needed, and mentor junior staff.

Responsibilities include complex diagnostics, coordinating with internal teams and vendors, and ensuring changes are reviewed for operational impact, with a strong focus on ITIL-aligned incident, problem, and change management.

Qualifications

• Must hold at least one major networking certification (CCNA, JNCIA, or FCP).
• Associate’s Degree in Information Technology, Computer Science, or a related field; a Bachelor's degree is preferred.
• ITIL v4 Foundation certification is highly desirable.

Responsibilities

• Advanced Troubleshooting: conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical incidents.
• Incident Management: own critical incidents from detection through resolution and lead technical bridge calls with internal teams and vendors.
• Problem Identification: perform initial root cause analysis on recurring incidents and contribute to solutions to reduce disruptions.
• Tool Utilization: use advanced diagnostic tools (e.g., Wireshark, SNMP managers) for deep-level analysis.
• Change Review: review infrastructure changes for potential operational impact and adherence to change management procedures.
• Mentorship: provide technical guidance and training to NOC Analyst 1 staff.

Skills

Advanced Networking

Security Acumen

Scripting/Automation

IT Service Management

Diagnostic Tools

Education

Associate’s Degree in Information Technology or Computer Science

Bachelor’s Degree

Tools

Wireshark

SNMP Managers

NPM tools

APM tools

Job description

Acuative is seeking a NOC Analyst II to serve as the primary escalation point for Tier I events, managing and resolving incidents across networking, servers, security, and cloud. You will own critical incidents, perform RCA when needed, and mentor junior staff.

Responsibilities include complex diagnostics, coordinating with internal teams and vendors, and ensuring changes are reviewed for operational impact, with a strong focus on ITIL-aligned incident, problem, and change management.