Junior Network Operations Center (NOC) Analyst (Fully Remote)

Empower AI; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Empower AI in Reston, VA is seeking a Central Incident & Network Triage Specialist to serve as the primary POC for incident coordination and end-user support. You will document in ServiceNow and coordinate with vendors to resolve issues affecting IT services.

Qualified candidates have 0–5 years of experience in end-user support, ITILv4 certification, and the ability to obtain Public Trust clearance. Proficiency with LAN/MAN/WAN and BAS troubleshooting is expected.

Qualifications

• 0–5 years experience in end-user IT support.
• Documentation of incidents in ServiceNow.
• Ability to obtain Public Trust clearance; ITILv4 certified.

Responsibilities

• Document in ServiceNow; coordinate with vendors.
• Troubleshoot LAN/MAN/WAN and BAS.

Skills

End user support

Incident triage

Documentation

Education

Public Trust clearance or ability

ITILv4 certification

Tools

ServiceNow

Job description

• Central POC for incidents and network triage.

Responsibilities:

• Document in ServiceNow; coordinate with vendors.
• Troubleshoot LAN/MAN/WAN and BAS.

Qualifications:

• Public Trust clearance or ability; ITILv4 cert.
• 0-5 years experience; end user support.

About:

• Reston, VA; 2024 Military Friendly Employer.
• Supports active-duty and veteran employees.

Empower AI

Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.