Junior Network Administrator (In Person Only)

Join Us; Loch Sheldrake (NY); On-site; USD 63,000 - 70,000; Full time

Job summary

New Hope Community is seeking a Junior Network Administrator for an in-person role in Loch Sheldrake, NY. You will support, monitor, and maintain our network infrastructure, ensuring performance and reliability for staff and services.

Ideal candidates will have strong communication skills, a customer-service mindset, and the ability to work independently and as part of a team within IT. This is a non-remote, on-site position reporting to the Manager of Information Technology Services.

Qualifications

• Network concepts familiarity
• End-user support experience preferred
• Strong troubleshooting abilities
• Security administration awareness

Responsibilities

• Network Maintenance: Configure, install, and maintain network hardware (routers, switches, firewalls) and apply updates/patches
• Monitoring & Support: Monitor network performance and respond to tickets
• Troubleshooting: Diagnose and resolve connectivity issues and escalate when needed
• Security Administration: Assist in maintaining network security including user accounts and VPNs
• Documentation: Create and maintain network configurations, inventories, and diagrams
• End-User Support: Provide technical assistance to staff for workstations and network access

Education

Degree in CS/IS or related

Job description

Junior Network Administrator (In Person Only)

Job Category: Administrative

Requisition Number: JUNIO001197

• Full-Time

Locations

Showing 1 location

• Pay or shift range: $62,500 USD to $70,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Junior Network Administrator

Position Overview
New Hope Community is seeking a Junior Network Administrator to join our IT team. This role is responsible for supporting, monitoring, and maintaining the organization's network infrastructure. The ideal candidate will have strong communication skills, a commitment to excellence in customer support, and the ability to work both independently and collaboratively in a team environment.

Reports To: Manager of Information Technology Services

This job is NOT remote; this is an in-person job opportunity

Essential Duties and Responsibilities

• Network Maintenance: Configure, install, and maintain network hardware (e.g., routers, switches, firewalls) and apply software updates and patches
• Monitoring & Support: Monitor network performance, including availability, throughput, and latency; respond to and resolve issues identified through the ticketing system
• Troubleshooting: Diagnose and resolve network connectivity issues; elevate complex problems as needed
• Security Administration: Assist in maintaining network security, including user account setup, permissions management, and support for firewalls and VPNs
• Documentation: Create and maintain accurate and up-to-date documentation, including network configurations, asset inventories, and diagrams
• End-User Support: Provide technical assistance to staff for workstations and network access; ensure timely response and follow-up on Help Desk tickets and support requests

Key Skills and Competencies

• Problem-Solving: Strong ability to identify, analyze, and resolve technical issues efficiently
• Communication: Clear and professional communication skills with both technical and non-technical users
• Attention to Detail: Ability to maintain accurate records and ensure adherence to security and compliance standards
• Field Operations: Ability to handle on-site equipment, including occasional lifting of hardware, and participate in on-call support as needed
• Interpersonal Skills: Energetic, dependable, patient, and empathetic, with a genuine interest in supporting individuals with intellectual and developmental disabilities and the staff who serve them

Qualifications

• Education: Associate or bachelor's degree in computer science, computer information systems, or a related field, or an equivalent combination of education and experience
• Experience: 0-3 years of experience in a Help Desk, IT support, or junior system/network administration role preferred
• Technical Skills: Foundational knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, routers, switches, and access points

Salary range for this position is $62,500.00 - $70,000.00.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.