Junior IT Support Technician — Onboarding & Device Deploy

Juniper Landscaping, Inc.; Fort Myers (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401K

PTO

Job summary

Juniper is seeking a Level 1 IT Technician to provide first-level support and manage end-user devices. You will prepare laptops, desktops, and mobile devices to company standards, assist with onboarding/offboarding, and resolve hardware, software, and access issues.

Occasional travel to company locations for onsite deployment and projects is required. Responsibilities include configuring devices, managing accounts (email, MFA, VPN), and maintaining inventory.

Qualifications

• High school diploma or equivalent required; Associate's or technical degree in Information Technology or related field preferred.
• Minimum of 2 years of experience in a desktop support, service desk, or IT technician role preferred.
• Working knowledge of Windows 10/11, Microsoft 365, iOS/iPadOS, Android OS, Active Directory or Entra ID, and mobile device management (MDM) solutions.
• Experience with MDM platforms such as Microsoft Intune preferred.
• CompTIA A+ certification or equivalent technical certification preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Configure, deploy, and support Windows laptops and desktops for new and existing employees, including OS updates and security configurations.
• Enroll, configure, and provision company-issued mobile devices through MDM platform and maintain security settings.
• Set up and maintain user accounts and access, including email, MS 365 apps, MFA, and VPN connectivity.
• Provide first-level technical support for hardware, software, network, printer, and mobile device issues.
• Document support requests and resolutions in the ticketing system; escalate complex issues.

Skills

Customer service

Technical troubleshooting

Windows 10/11

Microsoft 365

MDM (Intune)

Bilingual English/Spanish

Driver's license

Education

High school diploma

Associate's degree in IT or related field preferred

Tools

Microsoft Intune

Active Directory/Entra ID

Job description

Juniper is seeking a Level 1 IT Technician to provide first-level support and manage end-user devices. You will prepare laptops, desktops, and mobile devices to company standards, assist with onboarding/offboarding, and resolve hardware, software, and access issues.

Occasional travel to company locations for onsite deployment and projects is required. Responsibilities include configuring devices, managing accounts (email, MFA, VPN), and maintaining inventory.