Level 1 IT Technician — Onsite Support & Device Deployment

Juniper Landscaping, Inc.; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Job summary

Juniper is seeking a Level 1 IT Technician to provide first-line support and manage setup, deployment, and lifecycle of end-user devices. You will configure Windows laptops/desktops, iOS/Android devices, enroll in MDM, and ensure security policies are followed while assisting with onboarding and offboarding.

Travel to company locations for onsite support, document requests in the ticketing system, assist with account setup (MS 365, MFA, VPN), and maintain asset inventories.

Qualifications

• High school diploma or equivalent required; Associate’s/technical degree preferred.
• 2+ years in desktop support, service desk, or IT technician role preferred.
• Experience with Windows 10/11, Microsoft 365, iOS/iPadOS, Android, and AD/Entra ID required.
• MDM such as Intune preferred; CompTIA A+ or equivalent certs preferred.

Responsibilities

• Provide first-level IT support for hardware, software, network, printers, and mobile devices.
• Configure and provision Windows laptops/desktops and mobile devices per security policies.
• Assist with onboarding/offboarding, asset inventory, and device redeployment.
• Document requests and resolutions in the ticketing system; escalate complex issues.
• Travel to company locations for onsite support and project assistance.
• Set up user accounts (Microsoft 365, MFA, VPN) and maintain access controls.

Skills

Windows 10/11 proficiency

Microsoft 365 knowledge

iOS/iPadOS & Android familiarity

Active Directory / Entra ID

MDM / Intune familiarity

Bilingual English & Spanish

Strong customer service

Excellent communication

Travel readiness

Valid US driver’s license

Education

High school diploma or equivalent

Associate’s or technical degree in IT or related field

Tools

Microsoft Intune

MDM platforms

Ticketing system

Microsoft 365 admin center

Azure Active Directory / Entra ID

Windows deployment tools

Job description

Juniper is seeking a Level 1 IT Technician to provide first-line support and manage setup, deployment, and lifecycle of end-user devices. You will configure Windows laptops/desktops, iOS/Android devices, enroll in MDM, and ensure security policies are followed while assisting with onboarding and offboarding.

Travel to company locations for onsite support, document requests in the ticketing system, assist with account setup (MS 365, MFA, VPN), and maintain asset inventories.