Level 1 IT Technician

Juniper Landscaping, Inc.; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Job summary

Juniper is seeking a Level 1 IT Technician to provide first-line support and manage setup, deployment, and lifecycle of end-user devices. You will configure Windows laptops/desktops, iOS/Android devices, enroll in MDM, and ensure security policies are followed while assisting with onboarding and offboarding.

Travel to company locations for onsite support, document requests in the ticketing system, assist with account setup (MS 365, MFA, VPN), and maintain asset inventories.

Qualifications

• High school diploma or equivalent required; Associate’s/technical degree preferred.
• 2+ years in desktop support, service desk, or IT technician role preferred.
• Experience with Windows 10/11, Microsoft 365, iOS/iPadOS, Android, and AD/Entra ID required.
• MDM such as Intune preferred; CompTIA A+ or equivalent certs preferred.

Responsibilities

• Provide first-level IT support for hardware, software, network, printers, and mobile devices.
• Configure and provision Windows laptops/desktops and mobile devices per security policies.
• Assist with onboarding/offboarding, asset inventory, and device redeployment.
• Document requests and resolutions in the ticketing system; escalate complex issues.
• Travel to company locations for onsite support and project assistance.
• Set up user accounts (Microsoft 365, MFA, VPN) and maintain access controls.

Skills

Windows 10/11 proficiency

Microsoft 365 knowledge

iOS/iPadOS & Android familiarity

Active Directory / Entra ID

MDM / Intune familiarity

Bilingual English & Spanish

Strong customer service

Excellent communication

Travel readiness

Valid US driver’s license

Education

High school diploma or equivalent

Associate’s or technical degree in IT or related field

Tools

Microsoft Intune

MDM platforms

Ticketing system

Microsoft 365 admin center

Azure Active Directory / Entra ID

Windows deployment tools

Job description

The Level 1 IT Technician provides first-level technical support and manages the setup, deployment, and lifecycle of end-user computing and mobile devices for Juniper employees. This role prepares and provisions company-issued laptops, desktops, smartphones, and tablets to company standards and security policies, supports employee onboarding and offboarding, and resolves common hardware, software, and access issues. The role also travels to company locations to provide onsite support, deploy equipment, and assist with technology-related projects.Follow, promote, and enforce safety policies, practices, and procedures to ensure safe working conditions and behaviors are maintained.Configure, deploy, and support Windows laptops and desktop computers for new and existing employees, including operating system updates, applications, security software, and company-required configurations, in accordance with company standards and security policies.Enroll, configure, and provision company-issued mobile devices, including Apple iPhones, Apple iPads, and Android smartphones, through the company's mobile device management (MDM) platform, and maintain security policies and compliance settings, including device replacements, upgrades, and remote wipes.Set up and maintain user accounts and access, including email, Microsoft 365 applications, multi-factor authentication (MFA), and VPN connectivity.Provide first-level technical support for hardware, software, network, printer, and mobile device issues, including password resets, account access, and basic application support.Document support requests, resolutions, and procedures in the ticketing system, and escalate complex issues to higher-level support teams.Coordinate device preparation and account setup for employee onboarding and offboarding in partnership with HR and department leaders.Manage device returns, redeployments, and secure decommissioning of retired equipment, including data sanitization in accordance with company security standards.Maintain hardware and software asset inventory and deployment records.Provide onsite technical support, equipment deployment, and project assistance at company locations as needed.Contribute to standard device configuration procedures and end-user guides that promote consistent setup and user self-sufficiency.Perform other related duties as assigned.QualificationsHigh school diploma or equivalent required; Associate's or technical degree in Information Technology or a related field preferred.Minimum of 2 years of experience in a desktop support, service desk, or IT technician role preferred.Working knowledge of Windows 10/11, Microsoft 365, iOS/iPadOS, Android OS, Active Directory or Entra ID, and mobile device management (MDM) solutions.Experience with MDM platforms such as Microsoft Intune preferred.CompTIA A+ certification or equivalent technical certification preferred.Experience working within an IT ticketing system preferred.Bilingual in English and Spanish preferred.Strong customer service skills.Strong verbal and written communication skills, with the ability to effectively share information across teams and stakeholders.Proficient in computer and technology skills including working knowledge of Microsoft Office Suite and mobile devices.Ability to travel to company locations as needed, with reliable transportation.Must possess a valid US driver's license (or equivalent) and meet Motor Vehicle Record (MVR) verification requirements.About UsJuniper is a full-service landscape design, build, and management company servicing the Southeast. Our family of companies proudly includes Juniper, Davis Landscape, LMP, Elegant, Shooter & Lindsey, Rip’s, and Yohe’s. We are recognized as award-winning leaders in our industry with over 30 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!