Junior IT Support Technician I – Onsite Denver

Creative Financial Staffing, LLC; Denver (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

Creative Financial Staffing, LLC in Denver seeks an IT Support Technician I to provide first-line help desk support for Windows environments, Microsoft 365 applications, and basic device management. This onsite role offers hands-on training and a foundation in IT operations.

Responsibilities include handling tickets via phone, email, chat, and ticketing systems; diagnosing hardware and software issues; assisting with account access and MFA; and documenting steps for onboarding and asset tracking.

Qualifications

• High school diploma or equivalent is required.
• 0-2 years of IT support or related experience preferred.
• Basic understanding of Windows 11 and Microsoft 365.
• Familiarity with Active Directory and user account administration.
• Basic networking concepts including DNS, DHCP, and TCP/IP.

Responsibilities

• Provide first-level technical support for hardware, software, and basic network issues.
• Respond to requests by phone, email, chat, and ticketing systems.
• Troubleshoot issues with desktops, laptops, printers, and peripherals.
• Document troubleshooting steps and resolutions in tickets.
• Escalate complex issues to senior IT staff when needed.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Independent work

Education

High school diploma or equivalent

Associate degree or IT coursework

Tools

ServiceNow

Jira Service Management

Freshservice

Active Directory

Job description

Creative Financial Staffing, LLC in Denver seeks an IT Support Technician I to provide first-line help desk support for Windows environments, Microsoft 365 applications, and basic device management. This onsite role offers hands-on training and a foundation in IT operations.

Responsibilities include handling tickets via phone, email, chat, and ticketing systems; diagnosing hardware and software issues; assisting with account access and MFA; and documenting steps for onboarding and asset tracking.