IT Technician: First-Line Support with Remote Options

TeamLogic IT; Denver (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

TeamLogic IT is seeking an IT Technician in Denver, Colorado, to ensure system operation for end users. The role includes responding to support requests, managing IT tickets, and performing hands-on fixes as needed. Ideal candidates will have a college diploma in Computer Science or equivalent experience, strong communication skills, and familiarity with various operating systems.

This position offers flexible work from home options and the opportunity to work in a dynamic IT environment alongside a team of technicians across North America.

Qualifications

• 2 years of equivalent work experience in IT support.
• Ability to install and configure hardware/software.
• Valid driver's license for customer location visits.

Responsibilities

• Provide first contact support for incoming requests.
• Prioritize incidents and service requests to meet SLAs.
• Use remote tools and perform hands-on fixes.

Skills

Interpersonal skills

Technical support

Customer service

Communication skills

Education

College diploma or university degree in Computer Science

Tools

Windows 10

Windows 11

Mac OS

Active Directory

NinjaOne RMM

Autotask PSA

Job description

TeamLogic IT is seeking an IT Technician in Denver, Colorado, to ensure system operation for end users. The role includes responding to support requests, managing IT tickets, and performing hands-on fixes as needed. Ideal candidates will have a college diploma in Computer Science or equivalent experience, strong communication skills, and familiarity with various operating systems.

This position offers flexible work from home options and the opportunity to work in a dynamic IT environment alongside a team of technicians across North America.