IT Support Technician I

Creative Financial Staffing, LLC; Denver (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

Creative Financial Staffing, LLC in Denver seeks an IT Support Technician I to provide first-line help desk support for Windows environments, Microsoft 365 applications, and basic device management. This onsite role offers hands-on training and a foundation in IT operations.

Responsibilities include handling tickets via phone, email, chat, and ticketing systems; diagnosing hardware and software issues; assisting with account access and MFA; and documenting steps for onboarding and asset tracking.

Qualifications

• High school diploma or equivalent is required.
• 0-2 years of IT support or related experience preferred.
• Basic understanding of Windows 11 and Microsoft 365.
• Familiarity with Active Directory and user account administration.
• Basic networking concepts including DNS, DHCP, and TCP/IP.

Responsibilities

• Provide first-level technical support for hardware, software, and basic network issues.
• Respond to requests by phone, email, chat, and ticketing systems.
• Troubleshoot issues with desktops, laptops, printers, and peripherals.
• Document troubleshooting steps and resolutions in tickets.
• Escalate complex issues to senior IT staff when needed.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Independent work

Education

High school diploma or equivalent

Associate degree or IT coursework

Tools

ServiceNow

Jira Service Management

Freshservice

Active Directory

Job description

IT Support Technician I
Denver, Onsite
Compensation: $25-35/ hour

Position Summary

We are seeking a customer-focused and motivated Help Desk Technician I to provide first-line technical support to end users. This entry-level role will support Windows environments, Microsoft 365 applications, endpoint devices, and basic account and access needs. The ideal candidate is eager to learn, enjoys troubleshooting technical issues, and is committed to delivering a positive user experience.

This is an excellent opportunity for someone looking to build foundational experience in IT support, Microsoft technologies, cloud services, and IT infrastructure.

Key Responsibilities

End User Support

• Provide first-level technical support for hardware, software, and basic network-related issues.
• Respond to support requests by phone, email, chat, and ticketing systems.
• Troubleshoot common issues involving desktops, laptops, printers, mobile devices, and peripherals.
• Document and maintain accurate support tickets, including troubleshooting steps and resolutions.
• Escalate complex or unresolved issues to senior IT staff as appropriate.

Microsoft 365 Support

• Provide basic user support for Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Assist with password resets, account access, and other basic user account requests.
• Support multi-factor authentication (MFA) enrollment and troubleshooting.

Windows & Endpoint Support

• Assist with the deployment, configuration, imaging, and provisioning of Windows workstations.
• Install and maintain software applications and endpoint devices.
• Support basic endpoint management and device troubleshooting.

User Training & Documentation

• Assist users with Microsoft applications, basic technical issues, and technology best practices.
• Create and maintain knowledge base articles and technical documentation.
• Assist with new employee onboarding, including equipment and system setup.

Operational Support

• Monitor system alerts and notifications and elevate issues as needed.
• Assist with routine IT maintenance and support activities.
• Maintain accurate hardware and asset inventory records.
• Support equipment tracking and hardware lifecycle processes.

Required Qualifications

• High school diploma or equivalent.
• 0-2 years of IT support, help desk, technical support, or related experience.
• Basic understanding of Windows 11 and Microsoft 365.
• Familiarity with Active Directory and basic user account administration.
• Understanding of computer hardware, peripherals, and basic networking concepts, including DNS, DHCP, and TCP/IP.
• Ability to troubleshoot technical issues using a structured and methodical approach.

Technical Skills

• Microsoft Windows
• Microsoft 365
• Microsoft Teams and Outlook
• Basic Active Directory administration
• Desktop and hardware troubleshooting
• Basic networking fundamentals
• Ticketing and service management systems such as ServiceNow, Jira Service Management, or Freshservice

Preferred Qualifications

• Associate degree or coursework in Information Technology, Computer Science, or a related field.
• Prior customer-facing, retail, technical support, internship, or part-time experience.
• Exposure to Microsoft 365 and Windows 11 in a professional or academic setting.
• CompTIA A+ certification or progress toward certification.

Core Competencies

• Strong customer service and communication skills.
• Effective troubleshooting and problem-solving abilities.
• Ability to manage multiple priorities in a timely manner.
• Strong organizational and documentation skills.
• Positive, dependable, and service-oriented approach.
• Willingness to learn and develop technical skills.
• Ability to work independently and collaboratively within a team environment.

Work Environment & Physical Requirements

• Ability to work onsite.
• Ability to lift and move IT equipment weighing up to 30 pounds.
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