Junior IT Support Technician Hybrid

We Solve Problems; Beverly Hills (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company MacBook

Health Insurance

401K Matching

Training & Certifications

Job summary

We Solve Problems in Los Angeles is seeking a Junior Helpdesk Technician to be the first point of contact for clients, keeping their technology running smoothly.

This is a hybrid role with 60% remote work, offering hands-on experience across IT systems, mentorship from senior engineers, and support to earn industry certifications—while working in a flexible, collaborative MSP environment.

Qualifications

• Strong problem-solving and communication skills.
• Ability to explain tech clearly to non-technical people.
• Familiarity with Windows, macOS, Microsoft 365, and networking basics.
• Eagerness to learn and grow in the fast-paced MSP world.
• Reliable transportation.

Responsibilities

• Be the first point of contact for client support (phone, email, tickets).
• Troubleshoot desktops, networking, Microsoft 365, and common business apps.
• Deliver a great client experience by solving issues quickly or escalating when needed.
• Assist with projects (on-site and remote).
• Keep tickets updated and documentation tidy.
• Collaborate with a team that values learning, efficiency, and innovation.

Skills

problem-solving

communication

explain tech clearly

learning mindset

reliable transportation

Tools

RMM / ticketing systems

Job description

(Hybrid - 60% Remote, Based in Los Angeles)

Make an impact. Grow your career. Have fun doing it.

At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed . As a Junior Helpdesk Technician, you'll play a key role as the first point of contact for our clients, keeping their technology running smoothly.

This isn't a siloed helpdesk role. You'll get hands-on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications—all while working in a flexible, collaborative environment.

What You'll Do

• Be the first point of contact for client support (phone, email, tickets).
• Troubleshoot desktops, networking, Microsoft 365, and common business apps.
• Deliver a great client experience by solving issues quickly—or escalating when needed.
• Assist with projects (on-site and remote).
• Keep tickets updated and documentation tidy.
• Collaborate with a team that values learning, efficiency, and innovation.

What You Bring

• Strong problem-solving and communication skills.
• Ability to explain tech clearly to non-technical people.
• Familiarity with Windows, macOS, Microsoft 365, and networking basics.
• Eagerness to learn and grow in the fast-paced MSP world.
• Reliable transportation.

Bonus points if you have: helpdesk/MSP experience, CompTIA A+/Network+, or knowledge of RMM/ticketing systems.

Why You'll Love Working Here

• Flexibility: 60% remote work, limited commute.
• Balance: No on-call, no overtime.
• Growth: Paid training, certification exams, and career paths to senior or specialized roles.
• Support: Company MacBook, friendly and collaborative team.
• Benefits: Full Gold PPO Health Insurance + 401K with 4% safe harbor matching.