Night Shift IT Support Pro — Tier 1 Technician

New Charter Technologies, LLC; Chattanooga (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

New Charter Technologies, LLC is seeking a proactive Technical Services Representative for the 3rd shift to provide Tier 1 IT support. You will be the first point of contact for end-user service requests, diagnosing issues and escalating where needed.

The role requires strong troubleshooting skills and clear communication in a fast-paced environment. This on-site position offers a starting salary of $40,000+ based on experience, with benefits including health, dental, vision, and PTO.

Qualifications

• Minimum of 1 year experience troubleshooting PC systems in a professional environment.
• Strong verbal and written communication skills.
• Ability to work independently.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or ticketing system.
• Diagnose and resolve Tier 1 issues in a timely and efficient manner.
• Escalate complex issues to higher-tier support with proper documentation.
• Maintain logs of customer interactions and troubleshooting steps.

Skills

IT support

Customer service

Troubleshooting

Verbal & written communication

Tools

Ticketing system

Job description

New Charter Technologies, LLC is seeking a proactive Technical Services Representative for the 3rd shift to provide Tier 1 IT support. You will be the first point of contact for end-user service requests, diagnosing issues and escalating where needed.

The role requires strong troubleshooting skills and clear communication in a fast-paced environment. This on-site position offers a starting salary of $40,000+ based on experience, with benefits including health, dental, vision, and PTO.