Junior IT Support Specialist – Education Tech

ReNEW Schools; Blythewood (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k with employer contributions

Job summary

American Leadership Academy - Blythewood is hiring a Level 1 IT Specialist to support staff and students with hardware, software, and network issues at the Blythewood campus.

Responsibilities include evaluating requests, escalating complex problems, installing and repairing equipment, and training users on-site. The role requires strong communication and a customer-service mindset in a dynamic school environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years IT support experience, preferably in an educational setting.
• Familiarity with Windows and Mac operating systems, common software applications, and basic networking concepts.
• Associate's degree in IT or related field preferred.

Responsibilities

• Answer, evaluate and prioritize staff IT requests.
• Escalate complex issues to Level 2 support with detailed reports.
• Install computers, software, and peripherals; repair as needed.
• Troubleshoot devices including phones, projectors, and doc cams.
• Support audio/visual equipment at events.
• Train users on software and hardware on-site.
• Maintain records of work in progress and completed jobs.
• Lift up to 50 pounds for hardware installations.
• Other duties as assigned.

Skills

Strong verbal communication

Strong written communication

Troubleshooting

Customer service

Organizational skills

Adapt to changing technology

Education

High school diploma

1–2 years IT support experience

Associate's degree preferred

Tools

Windows

Mac OS

Networking basics

Job description

American Leadership Academy - Blythewood is hiring a Level 1 IT Specialist to support staff and students with hardware, software, and network issues at the Blythewood campus.

Responsibilities include evaluating requests, escalating complex problems, installing and repairing equipment, and training users on-site. The role requires strong communication and a customer-service mindset in a dynamic school environment.