Service Desk & IT Support Analyst

SGS Consulting; Austin (TX); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

SGS Consulting is seeking a capable IT Service Desk specialist to provide initial assessment, triage, and resolution of incidents related to application software and infrastructure. You will support desktops, networks, and batch scheduling, with a focus on timely, professional assistance.

You will log calls, monitor service levels, work with Opcon for enterprise scheduling, and uphold security and regulatory requirements including the Bank Secrecy Act.

Qualifications

• Experience in Technology Service Desk environments.
• Proficiency with Microsoft Office suite.

Responsabilités

• Provide initial assessment, triage, research, and resolution of incidents and requests regarding application software and infrastructure components.
• Support desktop, network, software and batch scheduling issues.
• Log calls, monitor service levels, and escalate as needed.
• Maintain uptime for enterprise job scheduling system (Opcon) and batch processing.
• Ensure security and confidentiality per laws including Bank Secrecy Act; adhere to regulatory requirements.
• Explain technical situations clearly to non-technical users.

Connaissances

Service Desk

Desktop support

Troubleshooting

Formation

High School

Outils

Active Directory

Citrix

Description du poste

SGS Consulting is seeking a capable IT Service Desk specialist to provide initial assessment, triage, and resolution of incidents related to application software and infrastructure. You will support desktops, networks, and batch scheduling, with a focus on timely, professional assistance.

You will log calls, monitor service levels, work with Opcon for enterprise scheduling, and uphold security and regulatory requirements including the Bank Secrecy Act.