IT Support Specialist

Hardwire LLC; Pocomoke City (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off

Paid holidays

Group term life insurance

Short term disability

Discretionary bonus

Job summary

Hardwire LLC is seeking an IT Support Specialist to direct, develop, and maintain the company’s IT infrastructure, information management network services, and hardware/software capabilities.

The successful candidate will be a technical generalist with a deep understanding of operating systems, networks, information security, databases, storage, and web design/maintenance. This role supports the IT Manager and oversees critical IT operations.

Qualifications

• B.S. Information Technology or Computer Science preferred.
• Covers Windows OS, networking, cybersecurity and storage.
• Proficient in troubleshooting and documentation.
• Experience with Active Directory and Microsoft Office.
• Security-minded with strong IT policy knowledge.

Responsibilities

• Design, manage, and maintain the company network, server, and workstation infrastructure.
• Establish and implement security technologies and policies to protect assets.
• Develop and maintain backup procedures and continuity plans.
• Manage Email, Active Directory and other network applications.
• Monitor hardware performance and perform upgrades as needed.
• Specify equipment and services for infrastructure needs.
• Document configurations and procedures for setup.
• Plan and implement infrastructure changes and expansions.
• Provide recommendations for IT policies and processes.

Skills

Operating systems knowledge

Networking

Cybersecurity

Troubleshooting

Analytical thinking

Communication

Time management

Documentation

Printer/scanner support

Vendor management

Education

Bachelor's degree in Information Technology or Computer Science

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Certifications

Tools

Active Directory

Microsoft Office

Windows Server

DNS/DHCP

FTP

Job description

Summary

The primary duties of this position center on the direction, development and maintenance of the company’s infrastructure, information management network services, and hardware and software capabilities. The successful candidate will be a technical generalist with a deep understanding of operating system, network, information security, database and storage technologies, web design and maintenance.

IT SUPPORT SPECIALIST

Summary

The primary duties of this position center on the direction, development and maintenance of the company’s infrastructure, information management network services, and hardware and software capabilities. The successful candidate will be a technical generalist with a deep understanding of operating system, network, information security, database and storage technologies, web design and maintenance.

Position Responsibilities

The IT Support Specialist will handle a wide variety of situations and support the IT Manager in the following functions:

• Design, manage, and maintain the company network, server, and workstation infrastructure.
• Establish and implement security technologies, techniques and policy to protect corporate IT assets and data.
• Develop, deploy, and maintain the continuity of operations posture and backup procedures.
• Manage services including Email, Active Directory and other network applications.
• Monitor the performance and functionality of the Network and all associated hardware to ensure that they are working within established standards and perform necessary maintenance and upgrades on these systems.
• Specification of equipment and services to maintain the company’s network, server, and computer system infrastructure.
• Document all configurations and procedures for setup.
• Design, plan, and implement additions, deletions and major modifications to the supporting infrastructure.
• Provide insight and recommendations for the development and maintenance of corporate policies, procedures, and processes related to information technology.
• Configure and maintain corporate web server and FTP Server for local and external access.
• Plan, implement and maintain wireless networking infrastructure.
• Maintain and administer printing, fax and scanning systems and supplies.
• Build and maintain vendor relationships and manage the purchase of hardware and software products.
• Manage the purchasing of all software, hardware and other IT supplies.
• Track assets and ensure accountability.

Education and Certifications

• B.S. Information Technology or Computer Science preferred
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications

Knowledge, Skills, And Abilities

• Strong knowledge of Windows operating systems, Windows 10, 11, etc.
• Strong knowledge of PC hardware focused on Dell and other vendor systems
• Experience troubleshooting printers, laptops, desktops, and other IT hardware to resolve issues
• Knowledge of Microsoft Office products and other common software platforms
• Strong understanding of cybersecurity
• Networking concepts, TCP\IP, wiring, switching, etc.
• Software configuration and troubleshooting skills
• Apple OSX, Linux, knowledge is preferred
• Strong analytical troubleshooting ability
• Above average Interpersonal and communications skills
• Strong time management and prioritization skills

Benefits for Full Time Employees

• Medical, Dental, Vision and Flexible Spending Account
• Employer-paid Group Term Life Insurance and Short Term Disability Insurance
• Paid time off
• Paid holidays
• 401K matching program
• Discretionary bonus program

Physical Requirements and Working Conditions

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites; strength to lift and carry materials weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Work Environment

Work performed in a combination of manufacturing and office environment. Noise level in the work environment is low to moderate.

FLSA Classification: Exempt