Junior IT Specialist

PayJoy, Inc; San Francisco (CA); On-site; USD 99,000 - 107,000; Full time

Job summary

PayJoy, Inc is seeking an IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. The role blends hands-on helpdesk support with network administration, cloud operations, and IT asset management to ensure secure, reliable systems across the organization.

The ideal candidate will provide Tier 1–2 support for hardware and software, manage cloud platforms and SaaS apps, and assist with security and compliance. Some travel to other offices may be required.

Qualifications

• Bachelor's degree in computer science or related field.
• 4+ years of Linux/Windows/macOS support experience.
• Experience supporting video conference systems (Google Meet, Logitech Room Systems).
• SaaS/Cloud experience (Google Workspace, Slack, 1Password, SSO).
• Understanding of system and application integration; automation concepts.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and SaaS apps.
• Diagnose and resolve issues on laptops, desktops, and mobile devices; peripherals.
• Support Windows, macOS, and Linux; maintain productivity tools.
• Document issues, resolutions, and procedures in the ticketing system.
• Manage cloud platforms, user access, IAM, backups, monitoring, and security best practices.

Skills

Tier 1-2 support

Multi-OS support

Cloud platforms

SaaS applications

Identity and access management

Automation concepts

Education

Bachelor's degree in computer science

Tools

Google Cloud

Google Workspace

Slack

Microsoft 365

Jira

1Password

Job description

Position Overview |

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities|

Helpdesk & End-User Support

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications


• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals


• Support operating systems (Windows, macOS, Linux) and productivity tools


• Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)


• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)


• Assist with cloud-based backups, monitoring, and security best practices


• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

• Monitor network performance and resolve connectivity issues


• Assist with network security controls and access management

IT Asset Management

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)


• Maintain accurate asset inventory records and ensure compliance


• Coordinate device provisioning, replacements, and returns


• Support onboarding and offboarding processes

Security & Compliance

• Follow IT security policies and best practices


• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)


• Support audits and compliance requirements as needed

Qualifications |

• Bachelor's degree in computer science or


• 4+ years provided support in the form of Linux\\Windows\\Mac OS architecture


• Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)


• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)


• Understanding of system and application integration, as well automation engineering


• Able to work off hours for maintenance and projects


• Periodic travel to other offices to help support staff.

$99,000 - $107,000 a year