Junior IT Support Analyst — Growth, Flex Work, Security

Compass Systems; Lexington Park (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) and matching

Medical, Vision, Rx, Dental

Paid time off

Professional Development

Wellness Programs

Flexible Work Arrangements

Disability and life insurance

Job summary

Compass Systems, located at Lexington Park, MD, seeks a Junior IT Support Analyst to provide day-to-day IT support, documentation, hardware and software configuration, and assist with security compliance activities. You will work with the Systems Administrator and Info Systems Security Manager to keep systems aligned with security requirements.

This is a full-time, on-site position at our Lexington Park headquarters.

Qualifications

• Associate's degree or higher in IT or cybersecurity.
• 1–3 years IT support, cybersecurity, or related role.
• Current CompTIA Security+ or A+ certification.
• Knowledge of Windows OS, networking, hardware, and cybersecurity basics.
• Familiarity with Active Directory and Microsoft 365.
• Strong troubleshooting, communication, and documentation skills.
• Ability to follow established technical and security procedures.
• Attention to detail and escalation of security concerns.
• Experience with vulnerability management or SIEM tools (Qualys, SolarWinds SEM).
• Familiarity with Windows Server, Defender, WSUS, patch-management, and firewalls.
• Exposure to NIST SP 800-171, CMMC, or similar frameworks.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for Windows systems, M365, printers, VPNs, and user accounts.
• Troubleshoot hardware, software, authentication, and workstation issues; escalate complex problems.
• Assist with user account management, device configuration, and access control.
• Review vulnerability scans, track remediation, and validate closures.
• Monitor security alerts and logs; escalate incidents to cybersecurity staff.
• Assist with patch deployment, compliance monitoring, and post-remediation validation.
• Maintain accurate hardware, software, and security asset records.
• Keep help desk tickets and remediation evidence up to date.
• Support cybersecurity compliance (NIST SP 800-171, CMMC, DFARS, CIS Benchmark).

Skills

IT Support

Security

Documentation

Troubleshooting

Communication

Education

Associate's degree or higher in IT/Cybersecurity

Tools

Active Directory

Microsoft 365

Qualys

SolarWinds SEM

Windows Server

Microsoft Defender

WSUS

Patch-management tools

Job description

Compass Systems, located at Lexington Park, MD, seeks a Junior IT Support Analyst to provide day-to-day IT support, documentation, hardware and software configuration, and assist with security compliance activities. You will work with the Systems Administrator and Info Systems Security Manager to keep systems aligned with security requirements.

This is a full-time, on-site position at our Lexington Park headquarters.