Junior IT Support Analyst

Compass Systems, Inc.; Lexington Park, Northern (MD, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) and 401k Matching

Medical, Vision, Rx, Dental coverage

Paid Time off

Professional Development

Wellness Programs

Flexible Work Arrangements

Short and Long-term disability, life保险

Job summary

Compass Systems, Inc. is seeking a Junior IT Support Analyst to deliver day-to-day IT helpdesk support, maintain documentation, and assist with security compliance tasks.

You will work with the Systems Administrator and ISSM to ensure reliable user support and adherence to security requirements. You will troubleshoot Windows systems, Microsoft 365, devices, and network issues, contribute to vulnerability remediation, and help manage asset records and security monitoring in a compliant

Qualifications

• Requires Associate's degree or higher in IT/Cybersecurity or related field.
• 1-3 years IT support, cybersecurity, or related technical role.
• Current CompTIA Security+ or A+ certification.
• Knowledge of Windows OS, networking, hardware, and cybersecurity fundamentals.
• Familiarity with Active Directory and Microsoft 365.

Responsibilities

• Provide Tier 1/2 support for Windows systems, printers, VPN, and business apps.
• Troubleshoot hardware, software, and workstation issues; escalate complex problems.
• Assist with user account management and device configurations.
• Review vulnerability results and assist with remediation closure.
• Monitor security alerts and escalate suspected incidents to senior staff.
• Assist with patch deployment and validation post-remediation.
• Maintain accurate hardware, software, and security asset records.
• Maintain help desk tickets, vulnerability records, and monitoring documentation.
• Support compliance with NIST SP 800-171, CMMC, DFARS, CIS Benchmarks, and policies.

Skills

Troubleshooting

Documentation

Communication

Security awareness

Attention to detail

Education

Associate's degree or higher in IT/Cybersecurity

CompTIA Security+ or A+ certification

Tools

Windows OS

Active Directory

Microsoft 365

Qualys

SolarWinds SEM

Windows Server

Defender

WSUS

Patch-management tools

Job description

Job Summary

We are seeking a Junior IT Support Analyst to provide day-to-day IT support, documentation, hardware and software configuration, and assist with security compliance activities. This position will work closely with the Systems Administrator and Information Systems Security Manager to provide reliable user support while helping keep systems aligned with security requirements.

Job Functions

• Provide Tier 1 and Tier 2 technical support for Windows systems, Microsoft 365, printers, network connectivity, VPN access, user accounts, and other approved business applications.
• Troubleshoot hardware, software, authentication, and workstation issues and arise complex issues when appropriate.
• Assist with user account management, device configuration, and access management.
• Review vulnerability scan results, track remediation activities, and assist with validating vulnerability closure.
• Monitor security alerts, logs, authentication activity, malware detections, and other security events and escalates suspected incidents to senior cybersecurity personnel.
• Assist with patch deployment, patch compliance monitoring, and post-remediation validation.
• Maintain accurate hardware, software, and security asset records.
• Maintain accurate help desk tickets, vulnerability records, security monitoring documentation, and remediation evidence.
• Support cybersecurity compliance activities related to NIST SP 800-171, CMMC, DFARS, CIS Benchmarks, and company security policies.

Requirements

Qualifications

• Associate's degree or higher in Information Technology, Cybersecurity or a related technical field.
• 1-3 years of experience in IT support, cybersecurity, system administration, or a related technical role.
• Current CompTIA Security+ or A+ certification.
• Knowledge of Windows operating systems, networking, computer hardware, and cybersecurity fundamentals.
• Familiarity with Active Directory and Microsoft 365.
• Strong troubleshooting, communication, and documentation skills.
• Ability to follow established technical and security procedures.
• Strong attention to detail and ability to appropriately escalates security concerns.
• Experience with vulnerability management or SIEM tools such as Qualys, SolarWinds SEM, or similar platforms.
• Familiarity with Windows Server, Microsoft Defender, WSUS, patch-management tools, and firewalls.
• Exposure to NIST SP 800-171, CMMC, or similar cybersecurity compliance frameworks.

Physical Requirements

• While performing the duties of this job, the employee routinely is required to learn and apply new information and/or skills. Must be able to interpret data, information, and documents.
• Occasionally will need to lift/and or move up to 20lbs.
• This is largely a sedentary role; This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Benefits

Compass Systems, Inc. is a profitable, growing company offering excellent salaries and benefits. We are proud to be an Equal Opportunity Employer and demonstrate our commitment to our employees by offering a competitive and valuable rewards program including:

• 401(k) and 401k Matching
• Medical, Vision, Rx, Dental coverage
• Paid Time off
• Professional Development
• Wellness Programs
• Flexible Work Arrangements
• Short and Long-term disability, life insurance and recruitment incentives.

Compass Systems Inc. is an Equal Opportunity Employer, including disability and veteran status. Use of any external recruitment or job placement agency is based upon its compliance with our commitment to equal opportunity.