Junior IT Support Analyst | Flexible Work & Security Growth

Compass-Systems,-In; Lexington Park (MD); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k) and 401k Matching

Medical, Vision, Rx, Dental coverage

Paid Time off

Professional Development

Wellness Programs

Flexible Work Arrangements

Short and Long-term disability, life保险

Job summary

Compass Systems, Inc. is seeking a Junior IT Support Analyst in Maryland to provide day-to-day IT support, document configurations, manage hardware/software, and assist with security compliance activities.

You will collaborate with the Systems Administrator and Information Systems Security Manager to ensure reliable user support and alignment with security requirements. The role includes supporting Windows systems, Microsoft 365, vulnerability remediation, and asset tracking, with emphasis on

Qualifications

• Associate's degree or higher in Information Technology, Cybersecurity or a related technical field.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for Windows systems, Microsoft 365, printers, network connectivity, VPN access, user accounts, and other approved business applications.
• Troubleshoot hardware, software, authentication, and workstation issues and escalate complex issues when appropriate.
• Assist with user account management, device configuration, and access management.
• Review vulnerability scan results, track remediation activities, and assist with validating vulnerability closure.
• Monitor security alerts, logs, authentication activity, malware detections, and other security events and escalates suspected incidents to senior cybersecurity personnel.
• Assist with patch deployment, patch compliance monitoring, and post-remediation validation.
• Maintain accurate hardware, software, and security asset records.
• Maintain accurate help desk tickets, vulnerability records, security monitoring documentation, and remediation evidence.
• Support cybersecurity compliance activities related to NIST SP 800-171, CMMC, DFARS, CIS Benchmarks, and company security policies.

Skills

Windows OS

Microsoft 365

Troubleshooting

Documentation

Communication

Security fundamentals

Incident escalation

Education

Associate's degree in IT or related field

CompTIA Security+ or A+ certification

Tools

Active Directory

Microsoft 365 Admin Center

WSUS

Qualys

SolarWinds SEM

Firewalls

Windows Server

Defender

Job description

Compass Systems, Inc. is seeking a Junior IT Support Analyst in Maryland to provide day-to-day IT support, document configurations, manage hardware/software, and assist with security compliance activities.

You will collaborate with the Systems Administrator and Information Systems Security Manager to ensure reliable user support and alignment with security requirements. The role includes supporting Windows systems, Microsoft 365, vulnerability remediation, and asset tracking, with emphasis on