Junior IT Support & Security Compliance Analyst

Compass Systems, Inc.; Lexington Park, Northern (MD, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) and 401k Matching

Medical, Vision, Rx, Dental coverage

Paid Time off

Professional Development

Wellness Programs

Flexible Work Arrangements

Short and Long-term disability, life保险

Job summary

Compass Systems, Inc. is seeking a Junior IT Support Analyst to deliver day-to-day IT helpdesk support, maintain documentation, and assist with security compliance tasks.

You will work with the Systems Administrator and ISSM to ensure reliable user support and adherence to security requirements. You will troubleshoot Windows systems, Microsoft 365, devices, and network issues, contribute to vulnerability remediation, and help manage asset records and security monitoring in a compliant

Qualifications

• Requires Associate's degree or higher in IT/Cybersecurity or related field.
• 1-3 years IT support, cybersecurity, or related technical role.
• Current CompTIA Security+ or A+ certification.
• Knowledge of Windows OS, networking, hardware, and cybersecurity fundamentals.
• Familiarity with Active Directory and Microsoft 365.

Responsibilities

• Provide Tier 1/2 support for Windows systems, printers, VPN, and business apps.
• Troubleshoot hardware, software, and workstation issues; escalate complex problems.
• Assist with user account management and device configurations.
• Review vulnerability results and assist with remediation closure.
• Monitor security alerts and escalate suspected incidents to senior staff.
• Assist with patch deployment and validation post-remediation.
• Maintain accurate hardware, software, and security asset records.
• Maintain help desk tickets, vulnerability records, and monitoring documentation.
• Support compliance with NIST SP 800-171, CMMC, DFARS, CIS Benchmarks, and policies.

Skills

Troubleshooting

Documentation

Communication

Security awareness

Attention to detail

Education

Associate's degree or higher in IT/Cybersecurity

CompTIA Security+ or A+ certification

Tools

Windows OS

Active Directory

Microsoft 365

Qualys

SolarWinds SEM

Windows Server

Defender

WSUS

Patch-management tools

Job description

Compass Systems, Inc. is seeking a Junior IT Support Analyst to deliver day-to-day IT helpdesk support, maintain documentation, and assist with security compliance tasks.

You will work with the Systems Administrator and ISSM to ensure reliable user support and adherence to security requirements. You will troubleshoot Windows systems, Microsoft 365, devices, and network issues, contribute to vulnerability remediation, and help manage asset records and security monitoring in a compliant