Junior IT Support Engineer — Remote Ukraine & Growth Perks

SQUAD; United States; Hybrid; USD 4,500 - 8,000; Full time

Benefits offered by this job

Medical insurance from day one

Remote work within Ukraine

Free meals in office

21 vacation days per year

Job summary

SQUAD in Kyiv is seeking a junior Systems Administrator to join the IT team. You will support end-users, troubleshoot issues, and help ensure compliance with best practices and regulations.

You will work with Windows, macOS, and Linux, handling hardware, MDM, and ITSM processes while assisting with onboarding and documentation. A remote option within Ukraine is available, with in-office meals and development opportunities.

Qualifications

• Experience troubleshooting macOS, Windows, and Linux.
• Hardware troubleshooting for desktops, laptops, and peripherals.
• Experience with MDM solutions.
• Familiarity with ITSM and ticketing systems.

Responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and software incidents, remotely and in person.
• Install, configure, and maintain computer systems and peripherals per company standards.
• Manage user accounts and access across platforms.
• Assist with IT onboarding for new hires ensuring equipment and accounts are ready on day one.
• Develop and maintain technical documentation, knowledge base articles, and user guides.

Skills

macOS

Windows

Linux

Hardware Troubleshooting

MDM

ITSM

Scripting

Cybersecurity

Networking

IT security basics

Job description

SQUAD in Kyiv is seeking a junior Systems Administrator to join the IT team. You will support end-users, troubleshoot issues, and help ensure compliance with best practices and regulations.

You will work with Windows, macOS, and Linux, handling hardware, MDM, and ITSM processes while assisting with onboarding and documentation. A remote option within Ukraine is available, with in-office meals and development opportunities.