Healthcare IT Service Desk Analyst — Tech Support

Team Member Services; United States; Presencial; USD 26.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Descripción de la vacante

AdventHealth seeks an IT Service Desk professional to provide single-point-of-contact support for internal and external customers. You will triage, document, and resolve IT incidents via phone, web chat, and self-service tools, delivering empathetic, world-class service in a healthcare environment.

Responsibilities include collaborating with IT teams, ensuring accurate documentation, and maintaining high KPI performance while adapting to a dynamic hospital IT landscape and mandatory overtime

Formación

• Provides single point of contact for internal and external customers in IT support.
• Responds to incoming requests via phone, web chat, and self-service portal.
• Documents interactions and resolutions in tracking system.
• Collaborates with IT teams to resolve complex issues and escalate when needed.
• Follows ITIL/ITSM practices and adheres to company policies.

Responsabilidades

• Serve as first point of contact for IT incidents and requests.
• Provide world-class customer service with professionalism and empathy.
• Triage, analyze, and resolve IT incidents using remote tools.
• Document troubleshooting steps and resolutions clearly in the ticketing system.
• Coordinate with hardware/software teams for installations and updates.

Conocimientos

Customer service

Troubleshooting

Organizational skills

Analytical skills

ServiceNow

ITIL

Educación

Associate

Bachelor's

Herramientas

ServiceNow

ITSM

Descripción del empleo

AdventHealth seeks an IT Service Desk professional to provide single-point-of-contact support for internal and external customers. You will triage, document, and resolve IT incidents via phone, web chat, and self-service tools, delivering empathetic, world-class service in a healthcare environment.

Responsibilities include collaborating with IT teams, ensuring accurate documentation, and maintaining high KPI performance while adapting to a dynamic hospital IT landscape and mandatory overtime