Junior IT Configuration & Change Analyst

Maximus; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

Maximus is seeking a candidate to support IT operations, change management, and documentation efforts within a federal-oriented environment. The role requires eligibility for a Public Trust and U.S. citizenship. You will work with CMDB updates, release documentation, and reporting for stakeholders in a contract-driven setting.

Join a mission-driven team focused on government systems, with opportunities for growth, training, and compliance-driven processes across the full change lifecycle.

Qualifications

• Ability to obtain and maintain a Public Trust is required.
• Experience supporting IT operations, change management, or documentation functions.
• Familiarity with ITSM tools such as ServiceNow.

Responsibilities

• Support configuration, change, and release management processes by maintaining records and tracking artifacts.
• Log, update, and manage change records throughout the lifecycle using agency-approved tools.
• Assist with preparation and distribution of release documentation and change communications.
• Maintain configuration records, SOPs, and documentation for audit and compliance purposes.
• Support CMDB updates and validation activities to ensure accuracy and completeness.
• Assist senior analysts with data reconciliation and change tracking activities.
• Provide status updates and documentation support for stakeholders and reporting requirements.
• Contribute to process improvement by identifying documentation gaps and inconsistencies.

Skills

IT operations

Change management

Documentation

Education

Associate’s or Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Maximus is seeking a candidate to support IT operations, change management, and documentation efforts within a federal-oriented environment. The role requires eligibility for a Public Trust and U.S. citizenship. You will work with CMDB updates, release documentation, and reporting for stakeholders in a contract-driven setting.

Join a mission-driven team focused on government systems, with opportunities for growth, training, and compliance-driven processes across the full change lifecycle.