Junior Configuration Analyst

Maximus; Columbus (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

Maximus is hiring for a position in Columbus, Ohio, focused on supporting IT operations and change management with a pay range from $40,000 to $65,000 annually. Candidates must be U.S. Citizens and have at least two years of relevant experience.

The role includes tasks such as maintaining documentation, managing change records, and contributing to process improvements. An Associate's or Bachelor's degree in a related field is required, along with attention to detail and familiarity with ITSM tools like ServiceNow.

Qualifications

• Ability to obtain and maintain a Public Trust is required.
• Must be a U.S. Citizen without dual citizenship.
• 2+ years of work-related experience required.
• Ability to maintain technical documentation and records accurately.

Responsibilities

• Support configuration, change, and release management processes.
• Log, update, and manage change records.
• Assist with preparation and distribution of release documentation.
• Maintain configuration records and documentation for audits.

Skills

IT operations support

Change management

Documentation management

Attention to detail

Organizational skills

ITIL familiarity

Education

Associate's or Bachelor's degree in IT, Computer Science, or related field

Tools

ServiceNow

Job description

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities

• Support configuration, change, and release management processes by maintaining records, documentation, and tracking artifacts.
• Log, update, and manage change records throughout the lifecycle using agency-approved tools.
• Assist with preparation and distribution of release documentation and change communications.
• Maintain configuration records, SOPs, and documentation for audit and compliance purposes.
• Support CMDB updates and validation activities to ensure accuracy and completeness.
• Assist senior analysts with data reconciliation and change tracking activities.
• Provide status updates and documentation support for stakeholders and reporting requirements.
• Contribute to process improvement through identification of documentation gaps and inconsistencies.

Job-Specific Minimum Requirements

• Ability to obtain and maintain a Public Trust is required.
• An active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. Citizen without dual citizenship.
• Experience supporting IT operations, change management, or documentation functions.
• Ability to maintain technical documentation and records accurately.
• Familiarity with ITSM tools (e.g., ServiceNow).
• Basic understanding of configuration and change management processes.
• Strong attention to detail and organizational skills.
• Ability to follow standard operating procedures (SOPs).
• Associate's or Bachelor's degree in IT, Computer Science, or related field.

Years of Required Work-Related Experience

• 2+ years of Required Work-Related Experience.

Preferred Skills and Qualifications

• ITIL familiarity.
• Experience with CMDB or documentation tools.
• Strong administrative and reporting skills.
• Experience in federal IT environments.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary Range

Minimum Salary $ 40,000.00 Maximum Salary $ 65,000.00

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at [e-mail].