Junior Configuration Analyst

Maximus; Hartford (CT); On-site; USD 40,000 - 65,000; Full time

Job summary

Maximus is looking for a professional in Hartford, CT, to support IT operations and change management. The role requires maintaining technical documentation and ensuring compliance through detailed records. A Public Trust clearance is essential for this position.

Ideal candidates will have a degree in IT or Computer Science and 2+ years of relevant experience. Join Maximus to contribute to mission-critical government programs!

Qualifications

• Ability to obtain and maintain a Public Trust.
• 2+ years of relevant work experience.
• Familiarity with ITSM tools.

Responsibilities

• Maintain records for configuration and change management.
• Log and manage change records.
• Assist in preparing release documentation.

Skills

IT operations support

Change management

Technical documentation

Attention to detail

Organizational skills

Education

Associate’s or Bachelor’s degree in IT, Computer Science, or related field

Tools

ITSM tools (e.g., ServiceNow)

Job description

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities

• Support configuration, change, and release management processes by maintaining records, documentation, and tracking artifacts.
• Log, update, and manage change records throughout the lifecycle using agency-approved tools.
• Assist with preparation and distribution of release documentation and change communications.
• Maintain configuration records, SOPs, and documentation for audit and compliance purposes.
• Support CMDB updates and validation activities to ensure accuracy and completeness.
• Assist senior analysts with data reconciliation and change tracking activities.
• Provide status updates and documentation support for stakeholders and reporting requirements.
• Contribute to process improvement through identification of documentation gaps and inconsistencies.

Job-Specific Minimum Requirements

• Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
• Experience supporting IT operations, change management, or documentation functions.
• Ability to maintain technical documentation and records accurately.
• Familiarity with ITSM tools (e.g., ServiceNow).
• Basic understanding of configuration and change management processes.
• Strong attention to detail and organizational skills.
• Ability to follow standard operating procedures (SOPs).
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field.

Years of Required Work-Related Experience

• 2+ years of Required Work-Related Experience.

Preferred Skills and Qualifications

• ITIL familiarity.
• Experience with CMDB or documentation tools.
• Strong administrative and reporting skills.
• Experience in federal IT environments.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$40,000

Maximum Salary

$65,000