Junior Hardware Technician

1Above Technology LLC; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

1Above Technology LLC is seeking an IT Technician to diagnose and resolve hardware issues, perform routine maintenance, and minimize downtime for users. You will provide in-person and remote support, document incidents, and coordinate with IT teams on upgrades and inventory management.

The role requires experience in desktop/laptop repair, setup, imaging, and network connectivity, plus strong communication and customer service skills. Physical lifting up to 50 lbs may be required.

Qualifications

• Must have strong troubleshooting skills to diagnose hardware issues.
• Experience providing technical support and maintaining IT hardware.
• Customer service skills to assist end users professionally.
• Training skills to help users understand hardware usage and best practices.
• Clear, professional communication with end users required.

Responsibilities

• Install, configure, and maintain desktop/laptop hardware, printers, and peripherals.
• Diagnose and repair hardware issues, including component replacements and upgrades.
• Set up workstations, imaging, software installations, and network connectivity.
• Assist with hardware inventory management, including tracking and lifecycle planning.
• Support network hardware (switches, access points, routers) as directed by senior IT staff.
• Provide on-site and remote hardware support for employees and clients.
• Coordinate hardware returns, warranty claims, and vendor repairs.
• Document all work in the IT ticketing system.
• Collaborate with IT staff on deployments, office moves, and infrastructure upgrades.

Skills

Troubleshooting

Technical Support

Customer Service

Training

Documentation

Teamwork

Independent Work

Windows/macOS Setup

Education

CompTIA A+ or equivalent

Tools

IT ticketing system

Job description

Role Description

The technician will diagnose and resolve hardware issues, perform routine maintenance, and ensure minimal downtime for users. Daily activities include providing in-person technical support, documenting incidents and resolutions, and coordinating with other IT team members to implement hardware upgrades or replacements. The role also involves assisting with inventory management of equipment and supporting end users through clear, professional communication.

Key Responsibilities

• Install, configure, and maintain desktop and laptop hardware, printers, and other peripherals.
• Diagnose and repair hardware issues, including component replacements and upgrades.
• Set up workstations, including imaging, software installations, and network connectivity.
• Assist with hardware inventory management, including tracking, labeling, and lifecycle planning.
• Support network hardware (switches, access points, routers) as directed by senior IT staff.
• Provide on-site and remote hardware support for employees and clients.
• Coordinate hardware returns, warranty claims, and vendor repairs.
• Document all work performed in the IT ticketing system.
• Collaborate with other IT staff on deployments, office moves, and infrastructure upgrades.

Qualifications

• Candidates should possess strong Troubleshooting skills to diagnose and resolve hardware issues efficiently.
• Candidates should possess Technical Support and Information Technology skills to install, configure, and maintain IT hardware and systems.
• Candidates should possess Customer Service skills to assist end users professionally and manage expectations effectively.
• Candidates should possess Training skills to help users understand hardware usage, basic maintenance, and best practices.
• Additional beneficial qualifications include familiarity with Windows and macOS environments, basic networking knowledge, and experience with hardware inventory management.
• A relevant certification (such as CompTIA A+) or equivalent practical experience, along with the ability to lift and move computer equipment safely, is preferred.
• 2+ years of hands-on IT hardware experience (desktop/laptop repair, upgrades, installations).
• Knowledge of Windows and/or macOS device setup and configuration.
• Familiarity with basic networking concepts (IP addressing, cabling, Wi-Fi setup).
• Strong troubleshooting skills with the ability to work independently and in a team.
• Excellent communication skills and a customer-focused mindset.
• Ability to lift and move equipment (up to 50 lbs).
• Experience in desktop computer support and troubleshooting
• Proficient in providing help desk support
• Knowledge of computer hardware and software
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong documentation skills
• Relevant certifications or degrees in computer science or a related field are a plus
• Strong Customer Service sills

Compensation

$22-25/hr based on experience