Computer Hardware Engineer I

McLaren Health Care; Pontiac (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

McLaren Health Care seeks a Computer Hardware Engineer I to provide front-line support for desktop hardware, OS, software, and peripherals. The role emphasizes excellent customer service and timely issue resolution across clinical and non-clinical environments.

You will install and maintain workstations, diagnose hardware issues, deploy devices, and assist with network and server hardware tasks. A high school diploma or equivalent is required, with an associate degree preferred and relevant

Qualifications

• Two years of experience in Desktop Support/Client Services.
• High school diploma or GED is required.

Responsibilities

• Install and maintain hardware and software including workstations, mobile devices, displays, and video conference systems.
• Diagnose and repair computer hardware and provide first-level network support.
• Deploy workstations and notebooks, move/setup peripherals, and rack/stack network/server hardware.
• Manage desktop hardware/software inventory and document service tickets per SLAs.

Skills

Desktop Support

Customer Service

Education

High school diploma or GED

Associate degree in CS/IS/Business or related field

Tools

A+ Certification

MCSE/MCP certifications

Job description

Position Summary: The Computer Hardware Engineer I provides front-line hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations.

Essential Functions and Responsibilities As Assigned:

• Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
• Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
• Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
• Performs rack and stack activities for network and server infrastructure hardware
• Assists in the organization and inventory of desktop hardware and software resources.
• Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
• Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.

Qualifications: Required:

• High school diploma or GED.
• Two years of experience working in a Desktop Support/Client Services role.

OR

• Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
• One year experience in a Desktop Support/Client Services role.

Preferred:

• Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications

Additional Information

• Schedule: Full-time
• Requisition ID: 26011224
• Daily Work Times: 8am – 4:30pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: Yes