Junior Frontend Engineer & Technology Support | Dermstore

Thg Plc; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401K matched up to 5%

Generous PTO

Short and long‑term disability

Exclusive employee discounts off THG &

Job summary

Dermstore, part of THG Beauty, is hiring a Junior Frontend Engineer & Technology Support to join our US-based team in New York City. You will help build fast, accessible frontend experiences for our headless ecommerce stack and provide hands-on technology support for employees.

You’ll work with React/Vue, HTML/CSS, APIs, and GraphQL, while partnering with IT and product teams across regions. The role blends frontend development with onsite user support in a dynamic, fast-paced environment.

Qualifications

• 3-4 years of experience in desktop support, end‑user IT, service desk, or onsite technology support.
• Strong hands‑on troubleshooting across laptops, desktops, applications, and peripherals.
• Experience supporting Dell/Windows and macOS.
• Good working knowledge of Microsoft 365.
• Experience or exposure to Entra ID and Intune.
• Experience supporting Okta or a similar authentication platform.
• Basic networking knowledge, including Wi‑Fi and TCP/IP.
• Experience with meeting rooms, AV, video conferencing, device management, and onboarding/offboarding.
• Strong communication and customer service skills.

Responsibilities

• Frontend engineering: contribute to fast, scalable headless ecommerce experiences.
• Collaborate with senior engineers to understand system architecture and APIs.
• Improve frontend performance, accessibility, security, and observability.

Skills

Frontend development

Troubleshooting

Customer service

Team collaboration

Attention to detail

Adaptability

Tools

React

Vue

HTML/CSS

APIs

GraphQL

Microsoft 365

Entra ID

Intune

Okta

Dell/Windows

macOS

Video conferencing

Job description

Junior Frontend Engineer & Technology Support | Dermstore

Division

THG Beauty

Location

US, New York City

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a Junior Frontend Engineer & Technology Support at THG Beauty?

Dermstore is the premier destination for professional-grade skincare and clinical beauty, curated by experts and trusted by enthusiasts. Since its founding by a dermatologist, Dermstore has been a pioneer in the digital beauty space, offering a highly curated selection of the world’s most efficacious brands across skincare, hair care, and cosmetics. As a leader in prestige beauty e-commerce, we bridge the gap between clinical expertise and a premium shopping experience.

This role offers the opportunity to grow your frontend engineering career while using your existing IT support experience to make an immediate impact.

As Junior Frontend Engineer & Technology Support , you’ll:

Frontend Engineering

• Contribute to fast, scalable, secure, and accessible headless ecommerce experiences.
• Work with senior engineers to understand system architecture, APIs, data structures, and how different systems communicate.
• Contribute to frontend performance, accessibility, security, and observability.
• Write clean, maintainable code and follow development standards and best practices.
• Participate in code reviews and pair programming.
• Work with UX, CRO, Product, and Engineering teams to deliver new features and improvements.
• Develop your knowledge of headless ecommerce, SSG, APIs, and GraphQL.
• Stay curious about new technologies, share ideas, and continue developing your technical skills.
• Provide hands‑on onsite technology support to employees.
• Troubleshoot laptops, desktops, applications, and operating systems.
• Support Dell/Windows and macOS environments.
• Support Microsoft 365, including Teams, Outlook, and SharePoint.
• Assist with device enrollment, configuration, replacements, onboarding, and offboarding.
• Provide support for Microsoft Entra ID, Intune, and Okta
• Troubleshoot authentication issues and elevate more complex issues
• Provide basic Wi‑Fi and network troubleshooting.
• Support meeting rooms, AV, video conferencing, and workplace technology.
• Assist employees with workplace technologies, including corporate printing.
• Maintain technical documentation and asset records.
• Provide excellent employee onboarding/offboarding support for tech
• Work closely with global Technology teams, including colleagues in the UK.

What skills and experience do I need for this role?

• 3-4 years of experience in desktop support, end‑user IT, service desk, or onsite technology support.
• Strong hands‑on troubleshooting experience across laptops, desktops, applications, and peripherals.
• Experience supporting Dell/Windows and macOS.
• Good working knowledge of Microsoft 365.
• Experience or exposure to Entra ID and Intune.
• Experience supporting Okta or a similar authentication platform.
• Basic networking knowledge, including Wi‑Fi and TCP/IP.
• Experience with meeting rooms, AV, video conferencing, device management, and onboarding/offboarding.
• Strong communication and customer service skills.

Frontend Experience

• Some experience building frontend applications through professional experience, internships, university, bootcamp, personal projects, or open‑source contributions.
• Experience with or exposure to React, Vue, or a similar frontend framework.
• Understanding of HTML, CSS, APIs, and modern web development.
• Understanding of core programming concepts, including events, error handling, inheritance, and asynchronous programming.
• Awareness of web accessibility and WCAG principles.
• Interest in headless ecommerce, SSG, GraphQL, frontend performance, and modern web technologies.

About You

• You enjoy both building technology and helping people solve technology problems.
• You’re comfortable working with senior engineers, asking questions, learning new technologies, and sharing ideas. You have strong attention to detail and enjoy working collaboratively with technical and non‑technical teams.
• You’re also comfortable working in a fast‑paced environment where priorities can change and you may need to move between frontend development and hands‑on employee support.

What’s in it for me?

• Salary: $90,000 to $100,000 based on experience
• Hybrid Work Model - 3 days office/2 days home
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long‑term disability
• Exclusive employee discounts off THG Brands

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.