Junior Field Service Engineer - AV

ZipRecruiter; Salt Lake City (UT); Remote; USD 50,000 - 70,000; Full time

Job summary

Evertz, a leader in the broadcast equipment industry, seeks recent graduates for an AV Service role. This entry-level position combines customer service with technical support, requiring travel across the US. Ideal candidates possess a relevant degree, strong communication skills, and a passion for technology, while enjoying various employer-funded benefits and opportunities for career growth.

Benefits

Employer-funded benefits

Competitive compensation

Work-life balance

Career growth opportunities

Casual work environment

Qualifications

• Recent graduate with a degree in relevant fields.
• Eager to learn new technologies.
• Eligible for US travel.

Responsibilities

• Travel for customer deployments and service.
• Install systems and provide training.
• Troubleshoot and document issues.

Skills

Customer Service

Problem Solving

Communication

Adaptability

Education

Degree in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Evertz, a growing high-technology company with over 2,000 employees, is a worldwide leader in designing and manufacturing broadcast, film production, and postproduction equipment for the film, television broadcast, and professional audio & video industry.

We are currently seeking recent graduates to join our AV Service team. As the first point of contact for our clients, you will have the opportunity to influence their perception of Evertz. This role combines technical expertise with customer service skills and involves working with cutting-edge products both in-house and on-site at customer facilities.

Responsibilities:

1. Travel within the US for customer deployments and service
2. Install products and systems at customer sites and provide training
3. Respond to operational issues, perform firmware upgrades, and conduct maintenance
4. Assess applications, troubleshoot, and diagnose issues to identify root causes
5. Document issues through systematic troubleshooting and data collection
6. Coordinate with customer service and other departments to resolve issues and relay feedback

Qualifications:

1. Degree in Electrical, Electronic, or Computer disciplines
2. Passion for technology and eagerness to learn new hardware and software
3. Experience with IP Networking, server hardware, and Linux OS
4. Strong desire to assist customers and deliver excellent service
5. Problem-solving skills and adaptability
6. Ability to multitask in a fast-paced environment
7. Excellent communication skills
8. Eligible for travel within US and Canada
9. US Citizenship required

Location: Remote work possible in any US state

What We Offer:

1. Employer-funded benefits
2. Competitive compensation
3. Work-life balance
4. Career growth opportunities
5. Casual work environment

Evertz USA Inc. is an equal opportunity employer. We value diversity and do not discriminate based on race, gender, age, religion, or other protected characteristics.

If you require accommodations during the recruitment process, please notify Human Resources.

Thank you for considering a career with Evertz!

Personal data collected during application will be handled in accordance with our privacy policy, available at https://evertz.com/contact/privacy/.