Junior Field Service Engineer - AV

ZipRecruiter; Las Vegas (NV); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company seeks recent graduates for an AV Service position focusing on customer service and technical support in the broadcast industry. This role involves travel across the US, providing installations and training while ensuring customer satisfaction with cutting-edge solutions. The ideal candidate should demonstrate a passion for technology, strong problem-solving skills, and excellent communication capabilities, making an impact with clients in a dynamic environment.

Benefits

Employer-funded benefits

Competitive total compensation package

Work-life balance

Career progression opportunities

Casual work environment

Qualifications

• Passion for technology and eagerness to learn new software and hardware.
• Hands-on experience with IP Networking and Linux OS allows effective troubleshooting.
• Must be eligible for travel within US and Canada.

Responsibilities

• Travel within the US for customer deployments and installations.
• Respond to operational issues and provide technical guidance.
• Maintain communication between customer service and other departments.

Skills

Customer service

Problem-solving

Communication

Technical guidance

Multi-tasking

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

Linux OS

IP Networking

Server hardware

Job description

Job Description

Evertz, a growing high-technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production, and postproduction equipment for the film, television broadcast, and professional audio & video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position combines technical skills and customer service, dealing with exciting customers and cutting-edge products both in-house and on-site at our customers’ production studios and distribution facilities.

Position requires travel within the US. US home location is flexible, with the opportunity to work from home when not on field assignments.

Responsibilities:

• Travel within the US for customer deployments and general service
• Install products or systems at customer sites and deliver product training
• Respond and provide technical guidance regarding operational issues, firmware upgrades, and maintenance
• Assess customer’s product applications, troubleshoot, and diagnose issues to determine root causes
• Perform detailed troubleshooting, data collection, and reporting of issues
• Maintain communication between customer service and other departments to resolve issues and relay customer feedback

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and eagerness to learn new software and hardware
• Hands-on experience with IP Networking, server hardware, and Linux OS
• Strong desire to help customers and deliver service excellence
• Problem-solving skills and ability to adapt to changing situations
• Ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is required

Location: Remote work possible from any US State

What We Offer:

• Employer-funded benefits
• Competitive total compensation package
• Work-life balance
• Career progression opportunities
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or other protected characteristics.

If you require accommodation during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!