Customer Engineer

Talentify; Village of Depew (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Computacenter is seeking a Customer Engineer to deliver hands-on IT support at customer sites, handling hardware, software, and network tasks. The role includes imaging PCs, asset management, and end user deployments, with a focus on reliable service and meeting customer expectations.

You will document work and escalate issues per company procedures, contributing to a high-quality customer experience. The position requires strong communication, organization, and teamwork, with the ability to

Qualifications

• Proven experience in an IT Support Service environment.
• Strong interpersonal, communication and customer service skills.
• Reliable, courteous, and flexible team player.
• Familiarity with IT systems and office productivity tools.

Responsibilities

• Provide hardware, software, and network technical support to customers.
• Troubleshoot, stage, configure, and resolve tickets for internal and external customers.
• Imaging of PC devices, asset management, and end user infrastructure deployments.
• Coordinate small teams to deliver basic work packages in line with processes.
• Document work completed to ensure compliance with procedures and escalate when needed.

Skills

IT Support

Customer service

Communication

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Annual compensation: $35K - $58K USD

What you’ll be doing

• Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
• Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
• Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What you have

• Proven experience in an IT Support Service environment
• Highly organized with a strong attention to detail
• Reliable, courteous, and flexible team player
• Strong interpersonal, communication and customer service skills
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us