Customer Engineer

Computacenter; Depew (IA); On-site; USD 35,000 - 58,000; Full time

Job summary

Computacenter is seeking a Customer Engineer to deliver hardware, software, and network support on client sites, including imaging PCs, asset management, and deployments.

You will coordinate small teams, document outcomes, and ensure adherence to procedures while maintaining a strong focus on customer service and safety.

Qualifications

• Proven experience in an IT Support Service environment.
• Strong organizational skills and attention to detail.
• Reliable, courteous, and flexible team player.
• Strong interpersonal, communication and customer service skills.
• Familiar with IT information systems and applications relevant to the role.
• Proficient with office productivity tools such as Google Workspace or MS Office.
• Demonstrates awareness of health and safety at work.
• Able to meet physical requirements including standing, sitting, walking, and lifting up to 50 pounds.

Responsibilities

• Perform technical work at customer sites to meet business and customer requirements supporting IMAC activities.
• Imaging PC devices, asset and inventory management, desk setups, relocations, and end-user deployments.
• Coordinate small teams delivering basic work packages per company processes.
• Document and report on work completed to ensure compliance with procedures.
• Escalate issues per company processes and evaluate escalations to meet customer demands.
• Provide customer service to internal and external customers for a consistent experience.
• Adapt quickly to dynamic team environments to maintain effective contribution.

Skills

IT support experience

Interpersonal communication

Customer service

Organized with attention to detail

Team player

Health and safety awareness

Office productivity tools

Tools

Google Workspace

Microsoft Office

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Annual compensation: $35K - $58K USD

What you’ll be doing

• Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
• Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
• Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What you have

• Proven experience in an IT Support Service environment
• Highly organized with a strong attention to detail
• Reliable, courteous, and flexible team player
• Strong interpersonal, communication and customer service skills
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us