VIP Frontline IT Helpdesk Technician I

TekSynap Corporation

Washington, Northern (District of Columbia, KY)

Hybrid

USD 50,000 - 55,000

Full time

14 days+

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Job summary

TekSynap Corporation seeks Desktop Support Technicians to support a Federal customer in Washington, D.C. You will provide front-line IT assistance across Windows, macOS, mobile devices, printers, and VPN services in a fast-paced environment.

Responsibilities include handling tickets, troubleshooting routine issues, and escalating complex incidents. The role requires excellent customer service, effective communication with executives, and collaboration across IT teams.

Qualifications

1 year of experience supporting macOS.
1 year experience with remote access tools and secure remote connectivity.
3 years’ experience in IT Call Center environments, Active Directory administration, Windows 11 & Microsoft 365, and mobile OS support.

Responsibilities

Respond to customer support requests via phone, ticketing systems, and in person.
Troubleshoot and resolve routine software, hardware, and connectivity issues.
Escalate complex incidents to senior technicians.
Assist with Active Directory account administration.
Document actions taken and maintain ticket records.
Provide excellent customer service to staff, management, and executives.
Install, configure, and support applications and remote access tools.