Junior Customer Success Specialist - Hybrid (East London)

Placements24; Myrtle Beach (SC); Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive training

Mentorship from CS professionals

Clear career development paths

Hybrid work model

Exposure to diverse client needs

Job summary

WhatJobs Direct seeks a proactive Graduate Customer Success Specialist to join the East London, Eastern Cape team. This entry-level role focuses on building client relationships, guiding product adoption, and ensuring satisfaction across a portfolio of clients.

You will onboard new clients, provide ongoing support, and collaborate with sales and technical teams to create a seamless experience. A hybrid model offers in-office learning and remote work flexibility.

Qualifications

• Bachelor's degree required in Business Administration, Communications, Marketing, or a related field.
• Excellent communication, interpersonal, and active listening skills.
• Strong customer-centric mindset with passion for helping others.
• Problem-solving ability and critical thinking.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively in a hybrid setting and manage time well.
• Proactive attitude and keen attention to detail.
• Willingness to learn about client needs and company offerings.
• Experience in a customer-facing role or internship is a plus.
• Ability to work from both home and our East London office.

Responsibilities

• Onboard new clients and guide setup and initial product usage.
• Provide ongoing support to ensure successful adoption and utilisation of services.
• Identify and address client needs and potential issues.
• Build and maintain strong relationships with a portfolio of clients.
• Conduct regular check-ins and business reviews with clients.
• Gather client feedback and share insights with internal teams for improvement.
• Assist in resolving client queries and escalating issues as needed.
• Monitor client health metrics and take actions to ensure satisfaction.
• Contribute to development of customer success resources and best practices.
• Collaborate with sales and technical support to ensure a seamless client experience.

Skills

Communication skills

Interpersonal skills

Active listening

Problem solving

Time management

Attention to detail

Customer-centric mindset

Independent in hybrid setting

Education

Bachelor's degree in Business Administration, Communications, Marketing, or a related field

Tools

Microsoft Office

Job description

WhatJobs Direct seeks a proactive Graduate Customer Success Specialist to join the East London, Eastern Cape team. This entry-level role focuses on building client relationships, guiding product adoption, and ensuring satisfaction across a portfolio of clients.

You will onboard new clients, provide ongoing support, and collaborate with sales and technical teams to create a seamless experience. A hybrid model offers in-office learning and remote work flexibility.