Hybrid Junior Customer Success & Order Specialist

Electrolux Group; United States; Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Bonus scheme

Pension

25 days annual leave

Healthcare

Life Assurance

Employee discount

Hybrid working

Canteen

Job summary

Electrolux is seeking a Junior Customer Service Specialist to join on a 12-month fixed-term contract with potential extension, based in Luton with hybrid working. You will support customers through order fulfilment, manage selected accounts, and collaborate with logistics to ensure high service levels.

Ideal candidates have experience in customer service or order management, strong communication, and a proactive, collaborative approach to operations.

Qualifications

• Previous experience in customer service, customer support, order management, or a similar role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• The ability to multitask, prioritise effectively, and solve problems proactively.
• A professional and customer-focused approach to managing enquiries and issues.

Responsibilities

• Managing inbound and outbound customer communications via phone, email, post, and other channels.
• Supporting customers with pre-sales enquiries and product-related questions.
• Resolving customer issues and complaints efficiently and professionally.
• Processing customer orders accurately, including price verification and order fulfilment.
• Maintaining accurate records within customer service systems.
• Acting as the primary point of contact for allocated customer accounts.
• Coordinating order planning and delivery activities to ensure high service levels.
• Managing warehouse bookings and collaborating closely with logistics and planning teams.
• Working with systems such as SAP and other operational platforms to support order management.
• Building strong relationships with internal and external stakeholders.
• Contributing ideas and improvements that enhance customer satisfaction and operational excellence.

Skills

Customer service

Order management

Communication skills

Organised

Multitasking

Problem solving

Relationship building

Microsoft Office

SAP knowledge

Supply chain interest

English fluency

Tools

SAP knowledge

Job description

Electrolux is seeking a Junior Customer Service Specialist to join on a 12-month fixed-term contract with potential extension, based in Luton with hybrid working. You will support customers through order fulfilment, manage selected accounts, and collaborate with logistics to ensure high service levels.

Ideal candidates have experience in customer service or order management, strong communication, and a proactive, collaborative approach to operations.