Junior Customer Service Account Manager

Zohorecruit; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Symbiotic Services is seeking a Customer Service Account Manager – Junior in Dallas, TX to serve as a primary contact for customers, retail partners, and internal teams. You will manage orders, document processing, and data integrity while supporting account needs.

The ideal candidate will be customer-focused with strong communication and organizational skills, capable of handling multiple priorities and maintaining professional relationships across departments.

Qualifications

• Strong customer service and relationship management skills.
• Ability to identify customer needs and provide effective solutions.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Serve as the primary contact for customer inquiries related to products, orders, pricing, warranties, and service requests.
• Process customer orders, order modifications, returns, and related documentation.
• Maintain accurate customer records and ensure data integrity within company systems.
• Partner with internal departments to resolve customer concerns and support account needs.
• Monitor customer accounts and provide timely updates on order status and issue resolution.
• Escalate service concerns and communicate trends to management.
• Review and process service-related credits within authorization limits.
• Manage multiple customer accounts and priorities while meeting service expectations.

Skills

Customer service

Relationship management

Communication

Organization

Microsoft Office

ERP/CRM experience

Data accuracy

Education

High school diploma or equivalent

Some college coursework preferred

Tools

ERP

CRM

Database management

Job description

Symbiotic Services is seeking a Customer Service Account Manager – Junior in Dallas, TX to serve as a primary contact for customers, retail partners, and internal teams. You will manage orders, document processing, and data integrity while supporting account needs.

The ideal candidate will be customer-focused with strong communication and organizational skills, capable of handling multiple priorities and maintaining professional relationships across departments.