Junior Claims Handler — AI-Driven Motor & Personal Injury

Zego; Virginia; Híbrido; USD 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Share options

Private medical insurance

Pension & holidays

Learning budget

Commuter stipend

Cutting-edge systems

Descripción de la vacante

Zego is hiring a junior Personal Injury and Credit Hire Claims professional in the UK. You'll support the wider claims team, gather evidence, generate reports and keep systems up to date as you start your career in complex claims.

You'll learn to manage your own claims caseload in line with Zego's philosophy, negotiate with third parties, and explore AI tools to enhance efficiency while delivering a great customer experience.

Formación

• Experience handling claims in an insurance setting or as a paralegal/legal assistant on motor claims.
• Some working knowledge of MOJ and OIC portals.
• Strong telephone negotiation skills and ability to manage workload.

Responsabilidades

• Learn to manage your own claims caseload in line with Zego's claims philosophy and SLAs.
• Chase, receive and log evidence and supporting documents from customers.
• Respond promptly to calls and correspondence to avoid leakage and delays.
• Monitor ongoing credit hire periods to drive down claim costs and process payments promptly.
• Liaise with third party insurers, solicitors and credit hire organisations to progress and settle claims.
• Support Personal Injury claims inside and outside MOJ/OIC portals.
• Enter reserves accurately into the claims system per Zego principles.
• Conduct liability and quantum investigations, considering fraud risk.

Conocimientos

Claims handling

MOJ/OIC portals

Negotiation skills

Planning & prioritising

AI tools adaptability

Descripción del empleo

Zego is hiring a junior Personal Injury and Credit Hire Claims professional in the UK. You'll support the wider claims team, gather evidence, generate reports and keep systems up to date as you start your career in complex claims.

You'll learn to manage your own claims caseload in line with Zego's philosophy, negotiate with third parties, and explore AI tools to enhance efficiency while delivering a great customer experience.