Business Analyst - IT & Process Improvement Lead

California Credit Union; Glendale (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Business Analyst at California Credit Union collaborates with business leaders, IT teams, and vendors to improve applications, streamline operations, and drive process improvements that enhance member service.

You will analyze workflows, document requirements, and coordinate work across IT, BI, analytics, and other units, ensuring alignment with regulatory guidelines and strategic goals for the credit union.

Qualifications

• Excellent analytical, problem-solving, and technical skills.
• Strong organizational and time management abilities.
• Customer/Member service-oriented mindset and creativity.
• Working knowledge of information security principles and change management.
• Proficiency in responsibilities across business units.
• Excellent communication, research, analysis, and teamwork skills.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Elicit high-level requirements from business unit leaders.
• Document and articulate business requirements clearly.
• Prioritize competing business demands and assess risks.
• Coordinate incoming work requests across IT, BI, analytics, and business units.
• Lead design reviews and validate proposed solutions.
• Plan and oversee testing, releases, and deployments.
• Serve as SME for assigned areas.

Skills

Analytical skills

Problem solving

Time management

Communication

Teamwork

Customer service mindset

Information security

Job description

The Business Analyst at California Credit Union collaborates with business leaders, IT teams, and vendors to improve applications, streamline operations, and drive process improvements that enhance member service.

You will analyze workflows, document requirements, and coordinate work across IT, BI, analytics, and other units, ensuring alignment with regulatory guidelines and strategic goals for the credit union.