Business Analyst I

Municipal Credit Union; United States; On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible paid time off

11 paid holidays

Job summary

Municipal Credit Union (MCU) seeks a Business Analyst to bridge IT and business units, gathering requirements, analyzing processes, and ensuring alignment with SDLC, governance, and PMO standards. You will map current and future processes and support testing and change readiness.

Bachelor’s degree is preferred; experience with Symitar and Jack Henry products, SQL, and Office 365 is valued. Join a member-focused team in a high-volume environment.

Qualifications

• Proficiency in business process modeling, requirements gathering, and data analysis.
• Experience with Office 365, SQL, Symitar, and other financial system tools.
• Familiarity with financial regulations affecting credit unions.
• Experience working with project stakeholders and senior decision makers.
• Use Case and Wireframe Modeling.

Responsibilities

• Partner with PMO and business units to analyze needs, regulatory requirements, and bottlenecks.
• Document clear business requirements, functional specs, technical requirements, and user stories.
• Facilitate structured discovery sessions with stakeholders and technical staff.
• Support development of requirements, feasibility reviews, and solution assessments.
• Collaborate with project managers to define scope, timelines, risks, and deliverables.
• Ensure adherence to IT standards, SDLC, PMO governance, and security/change management.
• Maintain IT documentation, templates, and process guides.
• Map current-state and future-state processes across systems.
• Recommend technology-enabled improvements to enhance member experience and reduce risk.
• Assist with change readiness, including end-user training and communications.
• Assist with testing prep, validation of requirements, and QA for IT solutions.
• Build relationships across departments, IT teams, and vendors.
• Act as liaison between technical staff and non-technical stakeholders to align scope.
• Communicate project status, requirement clarity, impacts, and decisions.
• Work on multiple projects simultaneously.

Skills

Business process modeling

Requirements gathering

Data analysis

Office 365

SQL

Symitar

Jack Henry products

Communication skills

IT/PMO methodologies

Education

High school diploma

Bachelor’s degree preferred

Tools

Symitar core platform

Data tooling

Job description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview:

The Business Analyst plays a key role within the project management life cycle, acting as the liaison between IT and business lines. This position supports the delivery of technology initiatives that enable the credit union to operate efficiently, securely, and with a strong member focus. This role bridges business needs and technical capabilities by gathering requirements, analyzing processes, supporting project execution, and ensuring alignment with IT and PMO standards, governance, and strategy. Business Analyst helps drive clarity, consistency, and successful solution delivery across the credit union.

Responsibilities:

• Partner closely with PMO and business units on organizational projects to analyze operational needs, regulatory requirements, workflow bottlenecks, and improvement opportunities.
• Document clear and complete business requirements, functional specifications, technical requirements, process diagrams, and user stories.
• Facilitate structured discovery sessions with stakeholders, subject matter experts, and technical specialists.
• Support the development of business requirements, technical feasibility reviews, and solution assessments.
• Collaborate with project managers to define project scope, timelines, risks, and deliverables.
• Ensure projects follow IT standards, SDLC processes, PMO governance, and security / change management protocols.
• Maintain IT documentation, templates, and process guides.
• Map and analyze current‑state and future‑state processes across operational, digital, and back‑office systems.
• Recommend technology‑enabled improvements that enhance member experience, reduce risk, and support operational excellence.
• Assist with change readiness planning, including end‑user training materials and stakeholder communications.
• Assist with testing preparation, validation of requirements, and quality assurance for IT solutions.
• Build strong relationships across business departments, IT teams, and vendors.
• Act as a liaison between technical staff and non‑technical stakeholders to ensure strong alignment on scope and expectations.
• Communicate clearly regarding project status, requirements clarity, impacts, and decisions.
• Ability to work on multiple projects simultaneously.
• Perform other related duties as requested and special projects as assigned.

Requirements:

• High school diploma required; Bachelor’s degree preferred.
• Proficiency in business process modeling, requirements gathering, and data analysis. Experience with Office 365, SQL, Symitar, and other financial system tools. Familiarity with financial regulations affecting credit unions.
• Experience working with project stakeholders and senior decision makers
• Use Case and Wireframe Modeling.
• Detail oriented with excellent analytical and problem-solving skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Working knowledge of IT, Business Analyst and PMO methodologies.
• 0 – 12 months of experience having exposure to projects or relevant experience as a Business Analyst.
• Experience with the Symitar core platform in addition to other Jack Henry products required.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.

Why you'll be a good fit:

Results

We are passionate about winning.

Agility

We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity

We operate with the highest ethical standards and highest degree of honesty.

Belonging

We cultivate a culture of inclusion and teamwork.

Ownership

We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.