Junior AV Technician: Live Events & Tech Setup

Compass Group USA; Virginia (MN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Waveguide seeks a Junior Audiovisual Technician to repair, maintain, upgrade and install AV equipment for clients in conference spaces. You will coordinate guests and services for multipurpose rooms, troubleshoot equipment, and assist clients with meetings.

You will support events with a high level of service, ensure equipment is up-to-date, and collaborate with Tier 2 for hardware swaps while managing ITSM requests and emergency protocols.

Qualifications

• Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Crestron DMC-E certification and network certification is preferred.
• Basic knowledge of calculations and proficient computer skills (MS Office, email, Internet).

Responsibilities

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Places conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Assists Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Skills

Network connectivity

Digital signal flow

Firmware updates

Troubleshooting

Remote participation tech

Education

Crestron DMC-E certification

Network certification

Tools

Projectors

Laptops

Microphones

Job description

Waveguide seeks a Junior Audiovisual Technician to repair, maintain, upgrade and install AV equipment for clients in conference spaces. You will coordinate guests and services for multipurpose rooms, troubleshoot equipment, and assist clients with meetings.

You will support events with a high level of service, ensure equipment is up-to-date, and collaborate with Tier 2 for hardware swaps while managing ITSM requests and emergency protocols.