Conference AV Technician & Events Lead

Waveguide LLC; McLean (VA); On-site; USD 30,307 - 31,684; Full time

Job summary

Waveguide LLC is seeking a Technology Expert in McLean, VA to repair, maintain, upgrade and install AV equipment for client spaces. You will coordinate conference guests, manage meeting spaces, troubleshoot equipment and assist clients in conducting meetings in conference areas.

Responsibilities include managing events in multiple rooms, ensuring clean and ready spaces, maintaining AV hardware, and providing proactive customer service.

Qualifications

• Knowledge of network connectivity, signal flow, compliance, and firmware updates.
• Strong understanding of modern AV concepts and troubleshooting abilities.
• Experience with laptops, projectors, microphones, and remote participation tech for conferencing.
• Crestron DMC-E certification and network cert preferred.
• Proficient with common computer programs including MS Office and email.

Responsibilities

• Manage events for multipurpose and meeting spaces.
• Set up and break down furniture; ensure room cleanliness and readiness.
• Oversee and up-keep AV equipment in managed spaces.
• Optimize conference room layouts to maximize space.
• Deliver high-touch customer service for events.
• Ensure firmware/software are up to date on AV systems.
• Assist Tier 2 with hardware swaps as needed.
• Handle ITSM requests via email and phone.
• Follow protocols during emergencies.
• Perform other duties as assigned.

Skills

Network connectivity

Digital signal flow

AV concepts

Troubleshooting

Laptops & projectors

Crestron DMC-E

MS Office

Job description

Waveguide LLC is seeking a Technology Expert in McLean, VA to repair, maintain, upgrade and install AV equipment for client spaces. You will coordinate conference guests, manage meeting spaces, troubleshoot equipment and assist clients in conducting meetings in conference areas.

Responsibilities include managing events in multiple rooms, ensuring clean and ready spaces, maintaining AV hardware, and providing proactive customer service.