Junior AV Maintenance/Helpdesk Technician

Digital Consultants LLC; Quantico (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Health plans

401(k) matching with HSA

FSA

Pet insurance

EAP

Job summary

Digital Consultants LLC is seeking a Junior AV Maintenance/Helpdesk Technician to join our team. You will perform diagnostic and repair services, conduct Preventative Maintenance Inspections (PMIs), and troubleshoot for clients on AV equipment and systems.

The role requires a minimum of 1 year of relevant experience, a Secret clearance, Avixa CTS or CAVT certifications, and the ability to lift up to 75 lbs and work at heights up to 30 feet.

Qualifications

• 1 year of relevant experience required.
• Secret security clearance required.
• Avixa CTS or CAVT certification required.
• On-site help desk duties 6:00am–6:00pm ET, Monday–Friday.
• Ability to lift up to 75 lbs and work at heights up to 30 ft.

Responsibilities

• Perform PMIs on AV equipment and systems; identify and resolve issues.
• Respond to helpdesk tickets and provide timely client support.
• Troubleshoot and resolve AV equipment issues and systems.
• Install AV equipment per specifications.
• Terminate analog and digital AV connections.

Skills

Help desk support

Troubleshooting

Customer service

Job description

Description

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offer our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking a Junior AV Maintenance/Helpdesk Technician to join our team! As the Junior AV Maintenance/Helpdesk Technician, you will be a principal performer and assist in the performance of diagnostic and repair services while performing Preventative Maintenance Inspections (PMIs), repairs, installations, and troubleshooting for equipment or systems.

Duties To Include

• Perform PMIs on AV equipment and systems to identify and resolve issues before they become critical
• Respond immediately to helpdesk tickets related to AV equipment issues and provide timely support to clients
• Troubleshoot and resolve issues with AV equipment and systems
• Install AV equipment and systems as per industry and client specifications
• Terminate all types of AV connections, both analog and digital
• Maintain trouble tickets and keep accurate logs of all repairs, installations, and maintenance activities
• Assist in the performance of Repair Services
• Maintain inventories of installed and spare parts and equipment
• Handle the complexity of Maintenance issues

Requirements

• Minimum of 1 year of experience in a relevant or similar role
• Clearance: Secret
• Certifications: Avixa CTS or CAVT
• The contractor shall provide help desk support to receive emails or phone calls for equipment failure and notification of system disruptions
• The help desk shall be operational on-site from 6:00am to 6:00pm ET, Monday through Friday (except holidays). Help desk personnel shall provide responses to audio-visual operational inquiries and requests.
• The ability to lift up to 75 lbs and work at heights up to 30 feet

Benefits

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits401(k) plan with company matching Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodation to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to [e-mail] or call 571-306-3444. Please provide your contact information and let us know how we can assist you.