Junior Amazon Connect Developer – Remote

Leidos; United States; On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking an experienced Amazon Connect Developer Jr to design, develop, test, implement, and maintain cloud-based contact center capabilities for the DoD and DHA. You will work on IVR, intelligent routing, Lex chatbots, and workforce management integrations, ensuring secure, scalable solutions.

The role involves full SDLC participation, AWS services, and integrations with Salesforce Health Cloud to support patient engagement, appointment scheduling, and care coordination.

Qualifications

• 4-8 years of relevant experience or a master's with 2-6 years experience.
• Hands-on Amazon Connect development experience.
• Experience with IVR, call routing, contact flows.
• Experience with Python/JavaScript/TypeScript.
• Experience with AWS Lambda and cloud service integrations.

Responsibilities

• Design, develop, test, and maintain Amazon Connect contact flows and IVR.
• Develop conversational AI using Amazon Lex and chatbots.
• Build serverless components with AWS Lambda and related services.
• Integrate Amazon Connect with Salesforce Health Cloud for healthcare contact center ops.
• Develop integrations for workforce management, recording, transcription, and analytics.
• Implement secure REST APIs and event-driven processing.
• Perform unit/integration testing and support deployments.
• Provide Tier 3 troubleshooting and root cause analysis.

Skills

Amazon Connect

IVR design

Python

JavaScript

TypeScript

REST APIs

CI/CD

Git

Education

Bachelor's degree in CS/SE/IT

Master’s degree acceptable

Tools

AWS Lambda

Salesforce Health Cloud

API Gateway

DynamoDB

S3

CloudWatch

Job description

Leidos is seeking an experienced Amazon Connect Developer Jr to design, develop, test, implement, and maintain cloud-based contact center capabilities for the DoD and DHA. You will work on IVR, intelligent routing, Lex chatbots, and workforce management integrations, ensuring secure, scalable solutions.

The role involves full SDLC participation, AWS services, and integrations with Salesforce Health Cloud to support patient engagement, appointment scheduling, and care coordination.