Amazon Connect Architect - IVR, AI, DoD-Ready

Leidos; United States; Remote; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking an experienced Amazon Connect Developer to design and maintain cloud-based contact center capabilities for DoD and DHA programs. You will work on IVR flows, AI chatbots, and Salesforce Health Cloud integrations, enabling patient engagement and care coordination.

You will develop serverless components using Python, JavaScript/TypeScript, and AWS services, while ensuring secure REST integrations and robust testing within an Agile environment.

Qualifications

• Bachelor's degree in a technical discipline and 8–12 years of relevant experience, or a Master’s with 6–10 years.
• At least 2 years hands-on Amazon Connect development experience.
• Experience designing IVR, call routing, and contact flows.
• Experience with Python, JavaScript, TypeScript, or equivalent languages.
• Experience AWS Lambda and enterprise integrations with REST APIs.
• Familiarity with AWS security concepts (IAM, encryption) and DoD/DHA guidelines.

Responsibilities

• Design, develop, test, and maintain Amazon Connect contact flows and IVR applications.
• Develop conversational AI using Amazon Lex for voicebots and chatbots.
• Build serverless components with AWS Lambda and related services.
• Integrate Amazon Connect with Salesforce Health Cloud for patient engagement.
• Support workforce management, call recording, transcription, analytics, and reporting.
• Ensure secure API, data transformation, and error-handling implementations.

Skills

Amazon Connect development

Python

JavaScript/TypeScript

AWS Lambda

REST APIs

Git

Agile development

Communication skills

Security awareness

Education

Bachelor's degree in Computer Science or related field

Tools

Amazon Lex

Salesforce Health Cloud

API Gateway

DynamoDB

S3

CloudWatch

Job description

Leidos is seeking an experienced Amazon Connect Developer to design and maintain cloud-based contact center capabilities for DoD and DHA programs. You will work on IVR flows, AI chatbots, and Salesforce Health Cloud integrations, enabling patient engagement and care coordination.

You will develop serverless components using Python, JavaScript/TypeScript, and AWS services, while ensuring secure REST integrations and robust testing within an Agile environment.