Junior AI Automation Engineer — ServiceNow Workflows

Booz Allen Hamilton; North Dakota; Hybrid; USD 77,600 - 176,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability benefits

Retirement plan

Paid leave

Tuition assistance

Professional development

Work-life programs

Dependent care

Job summary

Booz Allen Hamilton seeks a detail-oriented junior automation support specialist to help deliver Moveworks agent projects and integrate with enterprise tools. You will configure and maintain Moveworks Agent Studio agents and plugins, support ServiceNow integrations, gather requirements, and analyze data to improve service experiences.

The role emphasizes teamwork in an Agile setting, troubleshooting, documenting workflows, and adhering to secure development practices while growing in a

Qualifications

• 2+ years of experience in automation, AI or analytics support, systems analysis, IT operations, or software delivery.
• 2+ years of experience with enterprise systems or service platforms such as ServiceNow, Moveworks, or similar.
• Experience with AI tooling and LLM concepts, including prompting, evaluation, or applied use in workflows.
• Experience in an Agile delivery environment.

Responsibilities

• Support Moveworks agent initiatives across discovery, design, build, test, and deployment activities using an Agile approach.
• Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity and employee experience.
• Assist with design, validation, development, and testing of integrations between Moveworks, ServiceNow, and other enterprise tools.
• Gather and document functional and technical requirements for automation workflows.
• Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points.

Skills

Automation support

AI tooling

Agile delivery

Troubleshooting

Requirements gathering

Data analysis

Security practices

Communication

Education

Bachelor's degree in Information Systems, Computer Science, or Engineering

Tools

ServiceNow

Moveworks

Workday

Salesforce

Job description

Booz Allen Hamilton seeks a detail-oriented junior automation support specialist to help deliver Moveworks agent projects and integrate with enterprise tools. You will configure and maintain Moveworks Agent Studio agents and plugins, support ServiceNow integrations, gather requirements, and analyze data to improve service experiences.

The role emphasizes teamwork in an Agile setting, troubleshooting, documenting workflows, and adhering to secure development practices while growing in a