Junior Account Manager

3 Oaks Gaming; United States; Remote; USD 34,000 - 58,000; Full time

Benefits offered by this job

Unlimited vacation

Flexible hours

Relocation support

Healthcare coverage

Professional development budget

Mental health support

Language learning

Team celebrations

Flexible work arrangements

Modern tech setup

Job summary

3 Oaks Gaming is seeking an Account Coordinator to join the Commercial Team. You will manage existing B2B relationships with full operational support from Content, Promo, Integration, Onboarding, and Marketing teams.

Based on-site in Bratislava or Malta, the role requires a passion for iGaming, quick learning, and a proactive approach. Fluency in English and strong Excel skills are essential.

Qualifications

• 6 months to 1 year in Sales, Account Management, or client-facing roles.
• Passion for learning and growth in iGaming.
• Fluent English (written and spoken) is required.
• Willingness to adapt to different time zones.
• Strong MS Excel/Sheets skills to monitor KPIs.
• Well-organized, reliable, and proactive.

Responsibilities

• Support Account Managers and Team Lead in building and maintaining strong customer relationships.
• Assist day-to-day management of customer accounts and coordinate timely follow-up.
• Become expert in using Client Area and Back Office systems.
• Act as liaison between customers, Account Managers, and technical team.
• Educate customers on system functionalities and new features.
• Support promotional planning with customers and analyze performance insights.
• Track promotions and KPIs in Excel and flag trends for action.
• Contribute to internal documentation and compliance tasks.
• Monitor account KPIs and share actionable findings with Account Managers.

Skills

Sales experience

Account management

Customer service

B2B communication

Time management

Tools

MS Excel

Google Sheets

Job description

You will join the Commercial Team at 3Oaks Gaming, working with B2B partners in the Sweepstakes & Social Projects market (US, Canada, Australia, Europe). You’ll focus on managing existing accounts with full operational support from our Content, Promo, Integration, Onboarding, and Marketing teams.

This role is based on-site in Bratislava (Slovakia) or Malta. We are looking for someone with a strong passion for the iGaming industry, eager to learn quickly, grow professionally, and bring fresh ideas to the team!

• From 6 months to 1 year of experience in Sales, Account Management, Customer Support, Marketing, or any other client-facing role (in any industry).

• Experience in the iGaming industry is not required, but a passion for learning and a drive to understand how the industry operates is essential;

• Upper-Intermediate / Advanced (Fluent) English is a MUST (both written and spoken for daily B2B communication);

• Strong willingness to learn, grow with the team, and bring fresh ideas and solutions based on new knowledge;

• Good working knowledge of MS Excel / Google Sheets (ability to work with formulas, calculate percentage changes, monitor KPIs, and spot trends)

• Ability to communicate and present effectively across all levels inside and outside the organization;

• Well-organized, reliable, proactive, and responsible;

• Client-oriented with a solid understanding of what high-quality service looks like;

• Flexibility regarding working hours: readiness to stay in touch or respond outside standard working hours when necessary due to different time zones;

Main Tasks

• Support Account Managers and the Team Lead in building and maintaining strong customer relationships, taking ownership of assigned tasks and clients, and following through on agreed actions;
• Support day-to-day management of customer accounts, respond to enquiries, and coordinate timely follow-up on requests and issues;
• Become an expert in using our Client Area and Back Office systems;
• Act as a point of contact between customers, Account Managers, and the technical team, coordinating issue resolution and keeping customers informed;
• Educate customers on system functionalities and new features;
• Support promotional planning with customers alongside a dedicated Account Manager, using performance insights to help identify opportunities for account growth;
• Track agreed promotional activities, including marketing and social media commitments, and follow up proactively to support their delivery;
• Assist in creating internal documentation and supporting compliance tasks;
• Monitor account KPIs and month-on-month performance in Excel, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers.

• Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;
• A Collaborative Culture – Join a supportive and understanding team;
• Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;
• Unlimited vacation & sick leave – Because we prioritize your well-being;
• Professional Development – Access a dedicated budget for self-development and learning;
• Healthcare coverage – Available for employees in Ukraine and compensation across the EU;
• Mental health support – Free consultations with a corporate psychologist;
• Language learning support – We cover the cost of foreign language courses;
• Celebrating Your Milestones – Special gifts for life’s important moments;
• Flexible working hours – Start your day anytime between 9:00-11:00 AM;
• Flexible Work Arrangements – Choose between remote, office, or hybrid work;
• Modern Tech Setup – Get the tools you need to perform at your best;
• Relocation support – Assistance provided if you move to one of our hubs.