Junior Account Manager

4B Consulting; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

4B Consulting is seeking a Junior Account Manager to serve as the first point of contact for new customers, answering queries and driving client satisfaction. You will use your communication skills to identify needs, address concerns, and represent the company positively, with prior customer service experience as an advantage.

Responsibilities include gathering client information, understanding needs, providing after-sales support, and promoting our products and services to maximize customer

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Strong communication skills and ability to build relationships.
• Good time-management with a problem-solving attitude.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Communication

Relationship building

Time management

Negotiation

Presentation

Problem solving

Professionalism

Verbal & written communication

Job description

We are looking for a Junior Account Manager to act as the first point of contact with new customers, answer their queries and increase client satisfaction.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Requirements and skills

• Proven work experience as a Junior Account Manager or relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude