Junior Account Manager

Great Lakes Outreach Wisconsin; Milwaukee (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

Great Lakes Outreach Wisconsin in Milwaukee is seeking a Junior Account Manager to be the first contact for new customers, answer questions, and boost client satisfaction. You will use your communication skills to identify needs and represent the company positively, with prior customer service experience advantageous.

You will help build profitable, long-term relationships, gather client information, and support after-sales activities to ensure repeat business and achievement of company goals.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Strong communication and customer experience focus.
• Ability to present and negotiate effectively.
• Professional demeanor and time-management skills.
• Ability to build relationships and report status to clients.

Responsibilities

• Gather information on assigned clients.
• Contact clients to understand their needs.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Communicate product and pricing details clearly.
• Promote new products/services to existing customers.

Skills

Communication skills

Time management

Problem solving

Verbal and written skills

Professionalism

Job description

Junior Account Manager

We are looking for a Junior Account Manager to act as the first point of contact with new customers, answer their queries and increase client satisfaction.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queriesBuild strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Requirements and skills

• Proven work experience as a Junior Account Manager or relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude