JUMP crew Parttime

JUMP by Limitless Flight; Bluffdale (UT); On-site; USD 22,041 - 23,419; Part time

Job summary

An innovative company is seeking enthusiastic individuals to join their team as JUMP Crew. This exciting role involves guiding customers through a unique hyperreal wingsuit simulator experience, ensuring safety and delivering exceptional service. Ideal candidates will thrive in a fast-paced environment, have strong communication skills, and be ready to tackle challenges with a positive attitude. Weekend availability is required, and you'll be part of a team that creates unforgettable experiences for every Pilot. If you're passionate about customer service and eager to be part of a groundbreaking attraction, this is the opportunity for you!

Qualifications

• Must be at least 18 years old and reside in the greater Salt Lake area.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Greet and assist Pilots, ensuring a safe and enjoyable experience.
• Rotate through various positions, maintaining cleanliness and safety.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Team Player

Customer Service Mindset

Education

High School Diploma

Tools

JUMP attraction system

Point-of-schedule system

Inventory systems

Job description

****DESCRIPTION

WEEKEND AVAILABILITY REQUIRED. Come work with us at JUMP by Limitless Flight, the world's first hyperreal wingsuit simulator! We are seeking top-tier candidates to join our team as JUMP Crew. Our hyper-immersive location-based VR venue (known as JUMP Hangars) is where our customers can experience and enjoy JUMP. Our customers, JUMP Pilots, will experience the thrills of a highly immersive human flight experience and reflect on what it means to master their destiny.

Our JUMP Crew will guide our Pilots throughout their experience. This includes Check-In, Suit Up and Suit Down, operating the attraction and monitoring the Pilot's progress inside the attraction. This role is critical to helping each and every one of our Pilots have a life-changing experience.

The ideal candidate has experience working in a fast-paced, high-volume attraction environment while still delivering exceptional and memorable experiences for every individual. Preferred candidates have previous experience in the attractions industry [location-based virtual reality, location-based experiences, theme parks, amusement parks, waterparks, family entertainment centers], although not required.

DUTIES

• Keep safety as the priority focus while operating the JUMP attraction.
  • Enthusiastically greet each Pilot into the JUMP Hangar and proactively answer any questions about JUMP or the JUMP attraction.
• Ability to rotate through the following positions daily:
  • Front Desk Agent
  • Load/Suit-up
  • Bay Operator
• Always present an outstandingly kind, empathetic, and authentic demeanor.
• Load and unload Pilots into their JUMP Suits and the JUMP attraction efficiently while ensuring safety checks and crosschecks.
• Swiftly and efficiently handle any emergency situations (and negate potential emergency situations) to ensure the safety of Pilots and Crew Members.
• Empathize and actively listen to de-escalate issues (or potential issues) to resolve their concern fully. Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Maintain cleanliness of JUMP Suits, Helmet, Pilot public areas and corridors.
• Maintain a professional demeanor while performing demonstrations for investors, celebrities, and other high-profile clients.
• Utilize JUMP systems and tools, including JUMP attraction system, point-of-schedule, and inventory systems.
• Perform other related duties and assignments as required and as assigned by JUMP Hangar Leadership.

QUALIFICATIONS

• Must be willing to run and troubleshoot the simulators (JUMP Bays).
• Must be at least 18 years to be considered for this role.
• Must reside or be willing to reside in the greater Salt Lake, Utah area.
• Must be willing to submit and successfully pass a background check.
• Strong interpersonal and communication skills.
• Physical demand includes prolonged standing, pushing, pulling, twisting, kneeling, constant bending and lifting up to 25 lbs (12 kg), using both arms.
• Be able to handle challenging situations and perform multiple tasks at one time.
• Provide courtesy to our Pilots with good communication skills and a service mindset.
• A team player and be able to handle problems individually energetic, patient, positive, and proactive.
• Flexible/adaptable working in an indoor environment with varying shift times is required.
• Basic English communication skills.
• Complete the two-week evaluation and all necessary JUMP Crew qualification(s) required for performing the role and positions, and complete and pass all post-employment training and assessments (including but not limited to On-Job Training).

DETAILS

• Role: Regular, part-time, hourly
• Pay Range: $16-$17 hourly, DOE
• Able to work Friday and Saturday
• Work during the holidays
• Be willing to work events