Jr Service Desk Tech

Y&L Consulting, Inc.; San Antonio (TX); On-site; USD 21,000 - 31,000; Part time

Job summary

Y&L Consulting, Inc. is seeking a Service Desk Technician for a 6-12 months contract in San Antonio, Texas. The ideal candidate will have 1-3 years of experience in a service desk role and will be expected to troubleshoot issues efficiently while maintaining strong communication skills.

This position offers a pay rate of $10-15/hr on a 1099 basis, with a requirement for flexibility in scheduling. Candidates with relevant qualifications such as an Associate's Degree and A+ Certification are preferred.

Qualifications

• 1-3 years of experience in a service desk/help desk role.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Ability to maintain composure under stress.

Responsibilities

• Troubleshoot issues and assist inbound customer requests.
• Connect printers/scanners/copiers and support hardware.
• Utilize ticketing systems for tracking issues.

Skills

Troubleshooting

Communication skills

Active Directory

Ticketing systems

Flexibility with schedules

Education

Associate’s Degree

A+ Certification

Tools

Windows

Mac

Networking equipment

Job description

Job Description

Job Title: Service Desk Technician

Duration: 6-12 months contract

Payrate: $10-15/hr on 1099

Responsibilities:

• 1-3 years of experience in a service desk/help desk role (Junior Level)
• Experience troubleshooting issues
• Must be flexible with shift schedule
• Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting, etc.)
• Previous experience utilizing ticketing systems
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills - able to relay technical ideas to business audience
• Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

• Associate’s Degree
• A+ Certification
• Previous experience in a retail organization working with POS hardware/software
• Experience working with networking equipment (routers, switches and hubs)

All your information will be kept confidential according to EEO guidelines.